AAA Associate Travel Agent
About the position Bring Your Sales Expertise to an Exciting Career in Travel! Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you! For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service, while you make our clients’ travel dreams come true.
Responsibilities
- Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
- Use your personal travel experiences to inspire and guide clients.
- Build long-term relationships, turning first-time clients into loyal travelers.
- Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
- Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
- Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
- Resolve client concerns under management guidance.
- Attend promotional events, training, and familiarization trips to stay ahead in the industry.
Requirements
- Excellent communication and customer service skills
- Strong organizational ability
- Proficiency with travel booking systems and web-based applications
- Working knowledge of geography
- High school diploma or equivalent
- At least 1 year of retail experience required
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
Nice-to-haves
- Associate’s degree or travel school graduate preferred
- Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred
- Certified Travel Associate (CTA) designation required within two years of hire.
Benefits
- Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
- Paid Educational Trips
- No Sundays
- 401k plan with company match up to 7%
- PTO accrued each pay period
- Paid company holidays
- Company provided volunteer opportunities
- Free AAA Membership
- Continual learning reimbursement
- Medical, dental, vision, retirement plans, and more.