Accounts Receivable Customer Service Specialist

For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. The ideal candidate will manage the entire accounts receivable process, ensuring timely and accurate invoicing, collections, and reconciliations. This role will primarily support Dent Wizard’s customer base to ensure payments are received in accordance with company guidelines and in a timely manner. Key Responsibilities: Invoice Management: Generate and issue accurate invoices to customers for completed services. Customer Account Management: Maintain and update customer accounts, ensuring accurate and timely payments. Effectively communicate with assigned delinquent customers via outbound collection calls. Payment Posting: Record payments in the system and reconcile with outstanding invoices. Collections: Follow up on overdue accounts, communicate with customers to resolve payment issues, and ensure timely collections. Minimize delinquency rate for assigned accounts through effective collections management techniques. Reporting: Prepare and provide regular reports on the status of accounts receivable, aging reports, and cash flow projections. Articulate actions to be taken for customers with appropriate follow-up dates. Reconciliations: Perform monthly account reconciliations to ensure accurate financial records. Dispute Resolution: Investigate and resolve any discrepancies or disputes with invoices or payments. Provide a customer-focused, yet effective communication approach to collection efforts Process Improvement: Identify and implement improvements in the accounts receivable process for greater efficiency. Analyze assigned customer accounts for accuracy. Compliance: Ensure compliance with company policies, accounting standards, and relevant laws and regulations. Team Collaboration: Work closely with the finance team and other departments to ensure smooth operations and accurate reporting. Conduct monthly aging reviews with field managers. Qualifications: Education:High school diploma or bachelor’s degree Experience:2-3 years of experience in accounts receivable or a similar role, preferably in the automotive or service industry. Proficiency in Microsoft Excel and experience with accounting software (e.g., QuickBooks, NetSuite, or similar). Strong written and communication skills required. Strong organizational skills along with the ability to multi-task and prioritize. task 10 Key by touch. Prior collections experience is a plus. Strong attention to detail and problem-solving abilities. Ability to prioritize tasks and work under deadlines. Working Conditions: Sedentary position, computer based, and ability to sit for long periods of time. The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $21.01 - $25.00/ Hour This position is targeted to close on: 2026-09-04 We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [email protected].