Accounts Receivable Specialist job at CSA Group in Cleveland, OH

Accounts Receivable Specialist locations Cleveland, OH time type Full time job requisition id R004785 Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: The Accounts Receivable Specialist is responsible for managing customer accounts, ensuring timely billing and collections, and maintaining accurate financial records. This role is critical in supporting the organization’s cash flow and maintaining strong customer relationships. This is a hybrid position with an expectation of three days per week working out of our Independence, OH office. Principal Duties & Responsibilities: Monitor accounts receivable aging and follow up on overdue balances Contact customers via email and phone to ensure timely payment Investigate and resolve billing discrepancies, disputes, and payment issues Apply and reconcile customer payments (ACH, wire, check, credit card) Maintain accurate customer records, including billing and contact information Ensure customers are set up for e-invoicing, statements, and dunning notifications Upload invoices to customer portals when required Collaborate with internal teams (Sales, Client Services, Operations) to resolve issues Prepare regular AR reports and provide updates on collection status Escalate delinquent accounts as needed and support collection efforts Preferred Education & Experience: A minimum of a High School diploma 2+ years of experience in Accounts Receivable or collections Strong understanding of AR processes and collections practices Proficiency in ERP/accounting systems (e.g., SAP, Oracle) and Microsoft Excel Excellent communication and negotiation skills Strong attention to detail and organizational skills Ability to manage multiple accounts and meet deadlines