B2B Travel Agent (French)
David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit French speaking B2B Travel Agent to join their team in Portugal. Position: B2B Travel Agent Location: remote, Portugal or hybrid, Lisbon (candidate's discretion) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide high-quality travel support to customers via chat, phone, and email Manage hotel, flight, rail, and car bookings accurately and efficiently Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions Support users with self-service functionality on the client’s platform and mobile application Maintain extensive supplier, destination, and travel system knowledge Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management Ensure compliance with company travel policies, customer procedures, and global travel regulations Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience Participate in team meetings, product updates, and supplier/travel industry training sessions Provide operational feedback to internal teams regarding customer experience and process improvements Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment. REQUIREMENTS: Native/fluent in French, both oral and written. Fluent in English (B2 or higher) Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals Experience with ARC and BSP market booking practices Understanding of travel industry regulations and global compliance requirements Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage Strong customer service and communication abilities Ability to multitask and manage urgent travel-related requests effectively Comfortable working in fast-paced international travel support environment Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Generous medical plans, dental, and vision benefits with premiums Paid parental and bereavement leave Subsidized commuter benefits Mental health support Connectivity stipends And many others!