Bilingual German and English Customer Consultant - Remote in Portugal
Location: Remote (Portugal) Employment Type: Full-Time Schedule: Monday to Friday About the Opportunity Are you fluent in German and English and passionate about delivering exceptional customer experiences? We are currently looking for German-speaking Customer Support Consultants to join an international team supporting one of the world's leading entertainment and streaming platforms. This is a fully remote opportunity within Portugal, offering stability, career growth, and the chance to work in a dynamic multicultural environment. Your Role As a Customer Support Consultant, you will be the first point of contact for customers, ensuring a seamless and positive experience while providing professional support across multiple channels.
Key Responsibilities
Assist German-speaking customers via phone, email, and chat. Resolve account, billing, and technical issues efficiently. Guide customers through platform features and services. Deliver an outstanding customer experience in every interaction. Identify customer needs and provide appropriate solutions. Escalate complex cases when necessary. Collect customer feedback and contribute to continuous service improvement.
What We're Looking For
Fluent German and English (C1/C2 level). Previous experience in customer service, support, or contact centres is an advantage. Strong communication and interpersonal skills. Excellent problem-solving abilities and attention to detail. Comfortable working with digital platforms and technology. Customer-oriented mindset with a positive and proactive attitude. Ability to thrive in a fast-paced environment. Compensation & Benefits Monthly Compensation Package Base Salary: €920 Language Allowance (German + English): €500 Performance Bonus: Up to €360 Fixed Bonus: €150 Assiduity Allowance: €110 Flex Work Allowance: €60 Meal Allowance: €10.20 per working day (approximately €214/month) Additional Benefits Fully remote work from anywhere in Portugal. Permanent contract after 6 months. Private health insurance. Paid training from day one. International and multicultural work environment. Career progression opportunities within a global organization. Ongoing coaching and professional development. Working Hours Rotating shifts between 07:00 and 18:00. Monday to Friday. Why Join Us? Work remotely while building an international career. Join a globally recognised brand in the entertainment and streaming industry. Develop valuable customer service and digital support skills. Enjoy a competitive compensation package and long-term career opportunities. Become part of a supportive and diverse team environment. If you're ready to take the next step in your career and want to work for a leading international company, we'd love to hear from you. Apply today! Data Privacy Notice (GDPR) By submitting your application, you consent to the processing of your personal data for recruitment purposes in accordance with the General Data Protection Regulation (GDPR). Your data will be treated confidentially and used solely for evaluating your application.