Bilingual Senior Travel Consultant ERM, Mexico

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Travel Consultant, ERM (Remote) Full time, Mexico The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance. The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent. As a Senior Travel Consultant, ERM, you will Expertly use the appropriate the BCD Travel tools and systems to complete requests Anticipate and provide assistance on potential challenges that may arise for the customer Respond to the customer promptly and provide the customer with your undivided attention to the request Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement Perform quality management such as error management and assist in projects as assigned Meet individual and team goals About you Proven experience in ERM, marine, offshore, or crew travel environments Hands‑on expertise managing crew movements, rotations, and disruption handling Strong attention to detail with the ability to perform accurately under pressure Comfortable working in a fast‑paced, 24/7 service environment Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup Solid working knowledge of the travel industry, policies, procedures and processes Advanced skills on GDS Amadeus Strong verbal and written communication skills in English Proven ability to handle multiple priorities simultaneously Demonstrated excellent professional customer service and problem resolution skills What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our social media: https://www.bcdtravel.com/blog/ https://www.linkedin.com/company/bcd-travel/ https://www.instagram.com/bcdtravel/ https://www.facebook.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected]. #LI-Remote #LI-MN1