Business Operations Analyst II – Fraud

Job Description:

• Extract, integrate, and organize data from multiple disparate systems to deliver clear, actionable views of operational performance.
• Design and develop comprehensive operational dashboards aligned with business objectives, providing insights and recommendations.
• Evaluate service levels, staffing models, volumes, policies, procedures, financial performance, audit and compliance requirements, quality metrics, and urgent operational issues; recommend process improvements as needed.
• Build and maintain strong working knowledge of the organization’s structure, operational processes, and applicable policies, regulations, and governance requirements.
• Proactively analyze data to answer key questions from stakeholders or out of self-initiated curiosity with an eye for what drives business performance.
• Identify preventative measures by detecting variances, trends, inconsistencies, and potentially suspicious activity through data analysis.
• Partner with stakeholders to understand requirements, gather data from diverse sources, and perform business analysis to deliver quantitative insights via reports, dashboards, and presentations.
• Analyze and synthesize qualitative and quantitative data to create compelling narratives and provide strategic recommendations on complex issues.
• Translate analytical findings into actionable outcomes, including enhancements to predictive models, operational processes, or policy decisions.

Requirements:

• Bachelor’s degree in Business Administration, Mathematics, Computer Science, Economics, Statistics, or a related field and one (1) year of relevant experience; or equivalent professional experience with a minimum of three (3) years in a related role.
• Advanced proficiency in SAS and SQL, with the ability and willingness to learn additional analytical tools and technologies.
• Demonstrated experience designing and developing interactive dashboards, reports, and visualizations using tools such as Power BI or Tableau to effectively communicate insights in a clear, visually compelling manner.
• Proven experience evaluating, analyzing, and visualizing large, complex, or disparate datasets.
• Maintains a high level of attention to detail to identify anomalies, discrepancies, and potential fraud indicators within transactional data.
• Experience in a reporting or business analyst role, supporting leadership teams through metrics, data analysis, and reporting.
• Strong data management skills using tools such as Excel and SQL.
• Demonstrated experience in fraud detection, prevention, or analysis within a dynamic or fast-paced business environment.
• Ability to identify and define data analytics requirements and structure data from multiple source systems to create, maintain, and enhance reporting solutions.
• Strong analytical skill set, including data mining, evaluation, interpretation, and visualization.
• Experience with technical writing, including development of queries, reports, documentation, and presentations.
• Proven ability to present and explain data, findings, and metrics to non-technical audiences.
• Excellent written and verbal communication skills.

Benefits:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.