Care Coordinator; Georgia
Position: Care Coordinator (Georgia) Location: Bolton Care Coordinator (Remote - US) Remote position. Candidates must have a private, stationary HIPAA‑compliant workspace within their home that is dedicated solely to work and reside in the United States. Manage a panel of 400‑450 patients. Conduct required monthly outreach to ensure continuity of care, and perform 50‑60 daily outbound calls providing care plan support and health coaching. Maintain call quality standards through consistent engagement and professional communication. Collaborate with clinical teams, providers and caregivers to identify and address clinical and social needs, support care coordination goals, close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services. Advocate for patient needs by listening, investigating, and communicating solutions to the patient’s care circle. Partner closely with providers and clinical teams to support positive patient outcomes.
Responsibilities
- Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
- Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
- Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
- Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
- Support care coordination goals by staying on schedule with monthly outreach targets.
- Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
- Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
- Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.
Required Qualifications
- Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state‑issued MA‑C) OR Certified Pharmacy Technician (CPhT).
- Minimum 2 years of clinical experience in a healthcare setting.
- Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
- Proficiency in multiple technology platforms and ability to navigate complex systems.
- HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.
- Must be legally authorized to work in the United States.
Preferred Qualifications
- Experience in care coordination, chronic care management, or behavioral health integration.
- Familiarity with remote patient monitoring (RPM) or remote physiological monitoring platforms.
- Previous experience managing large patient panels (200+).
- Bilingual capability (English and Spanish preferred).
Compensation & Benefits
- Paid Time Off + Company Holidays.
- Medical, Dental, Vision Insurance.
- Complimentary Life Insurance.
- 401(k) Plan.
- Optional Short‑Term, Long‑Term Disability, Critical Illness & Accident coverage.
- Employee Assistance Program including mental health resources.
- Company-provided equipment (laptop, monitor, headset, etc.).
Work Environment & Requirements
- 100% Remote with a Monday–Friday schedule—no weekends or late nights.
- High‑speed broadband internet and private home workspace required.
- Private workspace for compliance with HIPAA privacy laws.
Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr