Child Support Systems Program Business Analyst / SME

CTG is seeking to fill a Child Support Systems Program Business Analyst / SME position for our client. Location: Remote Duration: 12 months Duties: Serve as a Child Support Enforcement (CSE) Subject Matter Expert supporting program-level business analysis and system modernization initiatives. Lead requirements gathering, business process analysis, and solution definition across legacy and modernized child support systems. Define and document system interfaces, including data mappings, file layouts, integration requirements, and data conversion specifications. Support child support system modernization efforts, including legacy-to-SQL migration, data cleanup, and conversion planning. Collaborate with technical teams, business stakeholders, and state agencies to translate business needs into actionable system requirements. Develop executive-level presentations and storytelling materials to communicate program status, risks, and recommendations. Review and support QA efforts, including development and validation of acceptance criteria and test cases. Ensure alignment with federal OCSE reporting and compliance requirements. Skills: Extensive experience with Child Support Enforcement systems (legacy and modernized). Strong expertise in system interfaces, data mappings, file layouts, and integration requirements. Proven Business Analysis experience with program-level leadership and stakeholder engagement. Child support agency domain expertise with understanding of operational and regulatory requirements. Experience with modernization initiatives, including data migration, cleanup, and SQL-based environments. Ability to develop executive-level communications and presentations. Experience supporting QA teams and defining acceptance criteria. Strong problem-solving, communication, and collaboration skills in fast-paced environments. Experience: 8+ years of Business Analysis experience, preferably in government or large enterprise environments. Direct experience supporting Child Support Enforcement programs and system implementations. Experience with legacy system analysis and modernization/migration projects. Experience working with technical teams on interface and data integration design. Prior involvement in OCSE-related reporting or compliance initiatives preferred. Education: Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred. Equivalent combination of education and relevant experience accepted. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $70.00 to $90.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.