Claims Technical Adjuster-Specialty Human Services Division

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. The Specialty Human Services Division (SHS) is proud to serve the Human and Social Services sector for more than 40 years. Since 1980, we’ve been Protecting Those Who Improve Your Community® and were one of the first carriers to offer niche coverage solutions to nonprofit and service organizations. SHS works with agents to address the coverage needs and loss exposures of more than 16,000 social service and non-profit organizations across the country. https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-human-services SHS is currently looking for a Casualty Claims Technical Director. The job grade and title will depend on the successful applicant’s level of experience. Essential Job Functions and Responsibilities Manages a significant inventory of claims for a highly complex product(s). Investigates and resolves commercial general liability, professional liability, and abuse claims Responsible for conducting thorough investigations, critically assessing coverage and liability, and formulating strategic approaches to claim resolution. Analyzes and negotiates settlements within prescribed authority, and participates in arbitrations, mediations, depositions, or trials. Develops and implements strategic coverage decisions, determining outcomes, and formulating negotiation strategies for stakeholders. Oversees the issuance of payments within assigned authority limits, ensuring accuracy and timeliness. Ensures all correspondence, reports, and settlement agreements are accurately documented and strategically managed. Serves as the technical expert on a product(s). Evaluates and makes recommendations to executive management on internal and external issues of strategic importance to a product(s). Accountable for achieving performance targets/business results. Performs other duties as assigned. Job Requirements Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience. Experience: Generally, a minimum of 15 years of experience in commercial property and casualty claims handling. Completion of a professional designation preferred, such as Associate in Claims (AIC). Scope of Job/Qualifications: Operates at the highest authority level on complex, high-impact assignments, possessing extensive technical knowledge and skills in both product and industry. Excellent analytical, negotiation, and problem-solving skills. Recognized as the company expert in their field. Ensures compliance with all legal, statutory, and regulatory requirements and is accountable for achieving performance targets and business results. Accountable for achieving performance targets/business results. Provides technical advice and support to lower-level positions, management, and other departments Business Unit: Specialty Human Services Salary Range: $107,000.00 -$133,000.00 Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process. Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength. Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you