Customer Advocate

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Acquire BPO is an award-winning business process outsource provider, servicing some of the world’s largest brands by delivering contact center and back-office services from offshore, nearshore, and onshore locations. With sites in Australia, Dominican Republic, Philippines, and the United States, we pride ourselves on our commitment to safety, flexibility, and innovation. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to fostering a vibrant, inclusive, and engaging work environment. Why Join the A-Team? Come for a career, stay for the fun! Yearly Kick Off Parties with major giveaways (like the car in 2023) Get recognized through our ‘Value Awards’ Grow your career - yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses A Glimpse into Your New Role As a Customer Advocate, you will play a critical role on the Renewals team, proactively driving the annual renewals process and leading all phases of the renewal lifecycle. This includes facilitating pricing negotiations, processing approvals, and collaborating with cross-functional teams to ensure timely and efficient renewals. You will also provide top-tier customer service by addressing inquiries, resolving escalations, and identifying opportunities for improvement. What You’ll Bring At least 2 years of customer service experience, with a preference for handling customer escalations. Strong negotiation skills and the ability to offer solutions tailored to customers' needs. Proficiency with technology and experience using Salesforce (preferred). A deep understanding of US or North American culture, with the ability to empathize and connect with customers. Excellent written and verbal English communication skills, with confidence in holding and leading conversations. Strong analytical and organizational skills, with attention to detail. A proactive, positive, and flexible attitude, ready to adapt to change and contribute to process improvements. High personal energy and the ability to thrive in a dynamic, lively environment. With a diverse global team working together, we proudly embrace and live by these shared values: Collaboration: Brilliant jerks can be brilliant elsewhere. Impact: Do, get it done, create impact. Passion: Be positive, bring passion and energy. Transparency: A transparent team can help each other. What are you waiting for? Join the A-Team and experience the A-Life! Join the A-Team and experience the A-Life!