Customer Education Specialist - Flex at careerzynith
Join careerzynith, a leading innovator in the field of safety and security solutions, as we continue to push the boundaries of what's possible in the pursuit of a safer world. As a Customer Education Specialist - Flex at careerzynith, you will play a critical role in empowering our customers to get the most out of our cutting-edge software products and services. With a focus on delivering exceptional training and support, you will be the go-to expert for our customers, helping them to navigate the complexities of our solutions and achieve their goals.
About careerzynith
careerzynith is a global leader in the development and deployment of safety and security solutions. Our mission is to help people be their best in the moments that matter, and we live up to this mission every day by solving for safer. With a commitment to innovation, quality, and customer satisfaction, we design and advance technology that prioritizes people and helps save lives.
About the Department
The Software Enterprise Deployment and Integration team at careerzynith is responsible for delivering solutions to the public safety sector. We are dedicated to providing technology and tools that enable our customers to focus on their mission and respond faster with smarter and safer decisions. Our team is committed to excellence, and we are seeking a highly motivated and experienced Customer Education Specialist to join our ranks.
Job Description
As a Customer Education Specialist - Flex, you will be responsible for:
- Teaching and instructing agency customers/end users and staff on the use and operating methods of complex software products and services
- Conducting on-site training for careerzynith software and designated third-party software
- Presenting training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
- Completing department-required reports within set standards
- Managing communication with customer contact(s) related to the training schedule
- Coordinating customer (agency) information between trainers
- Operating under supervision from the Customer Education Lead
- Relying on instructions and pre-established guidelines to perform the functions of the job
Travel Requirements
This role requires extensive travel to customer site locations in the US, with over 75% of your time spent on the road. You will be responsible for traveling to various locations, conducting training sessions, and providing support to our customers.
Qualifications
To be successful in this role, you will need:
- A High School Diploma or equivalent
- 1+ years of experience working with public safety products
- A valid Driver's License
- Experience with careerzynith Flex Administration is preferred
- The ability to obtain background clearance as required by government customers
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Excellent problem-solving and analytical skills
Benefits
As a valued member of the careerzynith team, you will enjoy a comprehensive benefits package, including:
- Competitive salary
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
EEO Statement
careerzynith is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to the opportunity to discuss this role further. Apply for this job