Customer Representative (German-speaking) - Remote - careerzynith GW01

Experience the Power of a Game-Changing Career with careerzynith Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further! careerzynith, a global technology and services leader, is seeking a highly motivated and customer-focused Customer Representative (German-speaking) to join our remote team. As a Customer Representative, you will be part of a team of game-changers who are passionate about delivering exceptional customer experiences that go beyond WOW. We're a company that values diversity, inclusion, and authenticity, and we're committed to creating a workplace where everyone can thrive.

About careerzynith

careerzynith is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our team of game-changers is dedicated to creating customer experiences that exceed expectations, and we're looking for talented individuals like you to join our mission.

Career Growth and Personal Development

This is a fantastic opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and continuing support you need to succeed. Our career growth and personal development programs are designed to help you reach your full potential and achieve your career goals.

What You Will Do in This Role

As a Customer Representative on our team, you will:

• Provide first-class customer satisfaction at all times and do whatever is necessary to support customers following our provided guidelines.
• Handle incoming customer contacts (via telephone, email, chat, or social media, reviews), log call details onto call tracking systems, and perform call follow-ups according to procedures.
• Support consumers in the sales and after-sales process by qualification of needs, product recommendation, after-sales support, and additional tasks that result in consumer satisfaction.
• Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client's brand units and/or contact persons.
• De-escalate in case of complaint, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of non-standard cases.
• Ensure correct presentation of the Client's corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.

Your Qualifications

We're looking for talented individuals who are passionate about delivering exceptional customer experiences. If you have:

• Bilingual or proficient in German and advanced English
• Self-motivation, teamwork, and a supportive attitude
• Active listening and comprehension skills
• Very good written skills and a customer-focused attitude
• Goal-oriented attitude and time management skills
• Minimum knowledge of Office pack and keyboarding skills

Don't meet every requirement? No worries! We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week contract: Monday to Friday from 9am to 6pm
• Salary 18,400 euros gross/year + up to 3,500 euros gross/year in bonus
• Work remotely anywhere in Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the Best Version of You!

At careerzynith, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call careerzynith their "employer of choice."

Equal Opportunity Employer

careerzynith is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply for this job