Customer Service Associate
MSA - The Safety Company is a purpose-driven organization focused on innovation and technology to ensure safety for people and assets. They are seeking a Customer Service Associate to input orders, support customers, and create a positive customer experience.
Responsibilities
- Fulfill order entry transactions following departmental processes
- Answer inbound and initiate outbound customer calls
- Build knowledge of all major product groups to properly support customer contacts
- Resolve customer issues and inquiries efficiently and effectively
- Process credit requests, resolve mis-shipments and provide proof of deliveries
- Provide customer support while expertly navigating between multiple computer sessions
- Resolve or investigate adequately before appropriately escalating calls to the next level
Skills
- Strong verbal and written communication skills
- Proficient in active listening to fully understand our customers' needs
- Excellent computer skills, including Microsoft Office
- Expertise in handling multiple tasks in high-volume, fast-paced work environment
- Proven ability to approach any change or new situation with a positive attitude
- Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed
- High school diploma or equivalent
- Experience with Office 365, Salesforce, SAP, Esker
- Experience in order management systems
- Associates degree
- 1 year of experience in Customer Service and its related tasks
- SAP Order Management experience
Company Overview