Customer Service & Operations Coordinator for a Curtain and Blinds Distributor in Australia (Home Based Part Time)
Administrative Support
- Manage calendars, appointments, and scheduling.
- Organise and coordinate Deliveries, Installations, and Service call-outs
- Prepare reports and administrative documents.
- Handle internal and external requests and enquiries.
- Enter and manage sales orders accurately and efficiently.
- Assist with preparing and sending customer quotations.
- Follow up quotations and provide additional information when required.
- Create and process purchase orders.
- Coordinate with Warehouse Team to ensure timely delivery of goods and services.
- Generate and process customer invoices.
Order Processing & Administration
- Confirm receipt of customer orders.
- Request any additional information required to process orders.
- Enter customer orders into Tall Emu accurately and efficiently.
- Assign orders to the appropriate team members.
- Release orders into production.
- Update notes, order statuses, and customer information within company systems.
- Monitor order progress through production.
- Ensure orders are processed accurately and within required timeframes.
- Liaise with internal teams regarding order status, production schedules, and customer requirements.
- Maintain accurate order records and documentation.
Customer Service
- Respond promptly to customer enquiries via phone, email, and website.
- Provide customer updates and follow-ups.
- Handle customer complaints professionally.
- Manage warranty claims.
- Process returns and replacements.
- Maintain a high level of customer satisfaction and professionalism.
Communication
- Manage multiple email inboxes, including Orders and General Enquiries
- Liaise with customers, suppliers, installers, and internal team members.
- Forward enquiries to the appropriate department when required.
Scheduling & Coordination
- Schedule deliveries, installations, and service appointments.
- Coordinate schedules with internal operations teams.
- Confirm appointments and bookings with customers.
- Work closely with production and installation teams to ensure deadlines are met.
- Assist in coordinating production runs and workflow planning.
Sales Support
- Answer customer sales enquiries.
- Assist customers with product information and technical questions.
- Manage website enquiry and quote request submissions.
- Prepare and process quotations.
- Follow up customer leads.
- Forward specialised enquiries to the relevant sales team member.
Purchasing & Supplier Management
- Order materials and supplies including:
-Sand and cement products -Mapei products -Cement Australia products -Packaging materials -Office supplies -Production consumables
- Coordinate supplier deliveries.
- Monitor stock levels and reorder supplies when required.
Data Management
- Maintain accurate records and databases.
- Organise company documents using cloud-based systems.
- Update product codes, pricing, and system information.
- Maintain CRM and customer databases.
- Ensure data accuracy across all business systems.
Customer Relationship Management (CRM)
- Update and maintain CRM systems.
- Record customer interactions and notes.
- Assist in managing ongoing customer relationships and communications.
Research & Reporting
- Conduct online research as required.
- Gather and summarise information for reports.
- Generate operational, sales, and production reports.
- Provide administrative support for business improvement initiatives.