Customer Service Rep - Work From Home
About the Opportunity We are a long-standing organization focused on helping working families access supplemental and permanent benefit programs. For more than 60 years, we have worked with union members, associations, and member-based groups across North America and internationally. Our focus is to provide clear guidance, dependable support, and a professional experience for every member we assist. Representatives work directly with members who have requested information about available benefit options, helping them understand their programs through a clear and supportive consultation process.
Responsibilities
Conduct inbound and outbound calls with members Schedule appointments and follow-up meetings Present benefit information through phone or virtual meetings Assist members with basic applications and documentation Maintain accurate records and complete required paperwork Provide professional customer service and ongoing support Participate in team training, quality control, and leadership development
Qualifications
Strong verbal communication skills Friendly, professional, and customer-focused attitude Positive, motivated, and energetic personality Comfortable speaking with individuals and groups Able to build strong relationships with clients and team members Organized, reliable, and comfortable using basic computer tools Able to work well independently and as part of a team Customer service, sales, hospitality, or client support experience is an asset Legally authorized to work in the United States or Canada
What We Offer
Full benefits package Fully remote work opportunity Flexible scheduling options Weekly pay Performance-based monthly bonuses Ongoing training and mentorship Leadership development and advancement opportunities Opportunity to qualify for company-paid trips to destinations such as the Bahamas, Cancun, Las Vegas, and other annual convention locations