Customer Service Representative

Sunshine 811 is looking for Call Center Support Representatives to further the organization's vision of making Florida the Safest Place to Dig! The position's goal is to accurately enter locate tickets called in by excavators throughout the state. Visit our website to learn more about Sunshine 811. Sunshine 811 is committed to enriching the lives of our employees and offers a competitive benefits package to help with the employee's financial stability and work-life balance which includes: 1) Guaranteed 40 hours per week schedule Monday through Friday; 2) Opportunities to work overtime and earn time-and-a-half; 3) Opportunities to earn additional pay for bilingual speaking capabilities; 4) Promotional opportunities, with the first opportunity beginning after 180 days of employment; 5) Annual merit raises and bonuses based on performance evaluations - with the first potential raise 90 days after employment; 6) 100% paid for employee medical, dental and vision; 7) 100% paid for short-term and long-term disability insurance; 8) Paid vacation, sick leave, bereavement and other type of paid time off; 9) Nine (9) paid holidays; 10) Life insurance equal to two (2) times the employees annual wages; 11) Retirement nest egg with an automatic 3% contribution to a retirement account plus employer 401K matching; and 12) All necessary equipment is provided. The Essential Job Functions Answer calls from excavators, members, and others calling into the 8-1-1 system. Identify caller needs and handle as appropriate, which may require transferring calls to Team Leaders or other departments as necessary. Maintain a professional phone manner at all times. Enters locate requests into a computerized ticket management and mapping system to accurately and efficiently process tickets. Obtain detailed information from callers and ask questions to clarify vague information to correctly identify excavation sites on maps. Review internet ticket locate requests and contact excavators as needed. Flexibility to work overtime including evening and weekends as necessary. Perform other work as assigned. Sunshine 811 is an E-Verify employer. Employees are working remotely. Applicants must reside within the Central Florida area. Application process steps: Once you have applied for this position, you will receive an email that contains a link to complete an additional assessment. The hiring manager will review the application and assessment results to select qualified candidates for an interview. Upon successful completion of the interview, candidates will be required to complete a drug test and background check. We are pleased that you are seeking employment with Sunshine 811. Applicants for employment are considered without regard to race, color, religion, sex, age, sexual orientation, national origin or any other factors prohibited by local, state or federal law. We are proud to be an Equal Opportunity Employer. This employment application does not create a contract or offer of employment. If hired, employment with the Sunshine 811 will be on an at-will basis and can be terminated at the will of either you or the Company.