Customer Service Representative
Cornel's Plumbing, Heating & Air is a locally owned and operated home services company seeking to expand their Customer Service Team. The role involves responding to customer inquiries, scheduling appointments, and maintaining customer relationships in a fast-paced environment.
Responsibilities
- Respond to incoming calls, emails, and text messages in a high-volume environment
- Serve as the primary point of contact for customers and the general public
- Book, confirm, and follow up on scheduled appointments and service requests
- Maintain strong, healthy relationships with customers and clearly communicate the benefits of working with Cornel’s
- Accurately enter customer information and maintain detailed records in the system
- Assist with outbound calling to support appointment and scheduling needs
- Meet all department performance standards, including call availability, call quality, and productivity benchmarks
- Support dispatch operations as needed
- Cross-department communication to ensure high-level customer experience from start to finish
Skills
- 1–3 years of customer service or office experience (trades industry preferred)
- ServiceTitan experience required
- Strong communication and phone skills
- Comfortable handling high call volumes
- Dispatching experience preferred but not required
Benefits
- Ability to be partially remote after training period
Company Overview