Customer Service Representative

At Customer Contact Services (CCS), we are a growing, fast-paced contact center that provides professional telephone answering services for a wide range of clients. Our team takes pride in delivering accurate, courteous, and timely service while managing a high volume of inbound calls. We are looking for dependable, customer-focused individuals who can stay organized, follow processes, and maintain professionalism in a dynamic call center environment. The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional, and timely manner. Primary responsibilities include following client-specific scripts, gathering and documenting caller information accurately, scheduling appointments, and ensuring messages are relayed correctly. CSRs must be able to manage back-to-back calls, adapt quickly between different client accounts, and provide consistent service in a busy call center setting. Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment. Job Responsibilities:Deliver exceptional customer service to all callers Answer incoming calls in a timely manner Identify caller’s needs for call resolution Adhere to company scripts and procedures to ensure consistency Provide customers with product and service information Accurately process online reservations Accurately document call information and interactions Maintain knowledge base of evolving products and services Identify and escalate issues to supervisors Maintain Quality Assurance standards Ongoing training for all CCS client programs and accounts Other duties as assigned Requirements:G.E.D. or higher education level One year of call center or customer service experience Understanding of basic computer hardware, software, and general systems Computer navigation & typing skills to manage multiple programs, platforms, and systems Ability to identify, understand, and protect confidential information Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction. Excellent written communication and documentation skills Strong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rules. Strong problem-solving skills and attention to detail. Availability Requirements:20-40 hours per week Available Saturday or Sunday Available shifts:6:00 AM - 10:00 AM CST 10:30 AM - 7:00 PM CST 12:30 PM - 9:00 PM CST 2:30 PM - 11:00 PM CST Equipment Requirements:Keyboard - F1 - F12 keys, Page Up/Page Down Two monitors Webcam Ability to connect to internet via an ethernet cord (WIFI not permitted) Wired USB Headset Windows 11 8 gigs of RAM or more (Installed Physical Memory) Intel i3 or AMD Ryzen 3 CPU or better. Benefits:Work from home Monthly Performance Bonus Opportunities Medical insurance (full-time employees) Dental, and Vision insurance (full-time employees) 401k Paid time off Life insurance Holiday incentive pay Employee events and activities Advancement opportunities A two-week remote training begins Monday, June 22nd and follows the schedule of Monday - Friday 8:00 - 4:30 CST.