Customer Success (CS) Technical Specialist - (AI and Cross Platform)
Are you a problem-solver with a passion for innovative technology? Do you thrive in a customer-facing role and enjoy building strong relationships? If so, we have an exciting opportunity for you to join our team as a Customer Success Technical Specialist at IBM. In this role, you will be working with cutting-edge AI and cross-platform solutions, providing technical support and guidance to our clients to ensure their success and satisfaction. We are seeking a highly skilled and motivated individual who is dedicated to delivering exceptional customer service and has a strong understanding of AI and cross-platform technologies. If this sounds like you, we welcome you to apply and become a part of our dynamic and diverse team at IBM. Provide technical support and guidance to clients using IBM's cutting-edge AI and cross-platform solutions. Develop and maintain strong relationships with clients to ensure their success and satisfaction. Troubleshoot and resolve technical issues for clients in a timely and efficient manner. Collaborate with cross-functional teams to identify and implement solutions for clients. Continuously stay updated on the latest AI and cross-platform technologies to provide the best support to clients. Act as a liaison between clients and internal teams to effectively communicate client needs and feedback. Proactively identify opportunities to improve processes and enhance the customer experience. Conduct product demos and trainings for clients to help them maximize the use of IBM's solutions. Consistently deliver exceptional customer service and ensure high levels of customer satisfaction. Document and track customer interactions and resolutions in a timely and accurate manner. Act as a technical expert and provide guidance to colleagues and team members. Take ownership of client issues and follow through to resolution. Identify and escalate critical issues to appropriate teams and stakeholders. Participate in team meetings and contribute to the development of technical support strategies. Keep up with industry trends and competitor offerings to make recommendations for product improvements. Adhere to company policies and procedures and maintain confidentiality of client information. Continuously strive to improve technical skills and knowledge through training and self-learning. IBM is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.