Customer Success Manager, SMB

Fullpath is an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI and data-driven solutions to a quickly evolving industry. Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you! We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes. This is a remote position in the Central Time Zone with occasional travel requirements, reporting to a Manager of Customer Success. The salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure. What you will be responsible for Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed Execute a framework to communicate ROI proactively - identify risks and minimize churn Analyze our customers' performance based on data and work with the customers to optimize success Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities Understand our customers’ business models and industries to best position adaptive insights to support their business goals Requirements 2+ years of customer success experience in a B2B Automotive SaaS company Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics) High level of competency working with data to drive business focus and decision making Ability to build and implement follow-up processes Experience working with CRM systems Independent problem-solving skills and adaptivity to change Excellent verbal and written communication skills Strong work ethic and high energy levels Legal authorization to work in the United States without the need for employer sponsorship now or in the future. Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role. Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity. Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication. The top candidate will also have null Why you should join us At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do. Competitive compensation & comprehensive benefits—because your well-being matters Flexible, family-friendly environment that supports work-life balance Global team of innovators, collaborators, and go-getters who challenge and uplift one another Cutting-edge AI technology that delivers real value and solves complex challenges for our customers Fast-paced startup culture with endless opportunities for learning, growth, and ownership A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured Join us in shaping the future of automotive retail—we’re just getting started. Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate. On target earnings (base + variable) up to $118,000. Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.

Benefits

Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran. If you require an accommodation to apply for this position, please contact [email protected].