Customer Success Representative
Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology. As a Customer Success Representative, you will support the successful delivery of recruitment advertising programs by coordinating campaigns, managing workflows, and ensuring high-quality execution across digital media channels.
Responsibilities
- Coordinate the setup, launch, and ongoing support of recruitment advertising campaigns across job boards, social media, and search platforms
- Manage campaign requests and updates using internal and customer project management tools, ensuring work is tracked and completed on time
- Support weekly campaign pacing updates, including job volume and spend levels
- Assist with third‑party media execution, including deployment of creative assets, tracking tags, and campaign configurations
- Submit and manage tickets required to activate, update, or troubleshoot recruitment media
- Create media authorization documents to support advertising purchases
- Track campaign inventory, budgets, and spend to ensure accurate documentation and alignment
- Support client invoicing by preparing invoice documentation
- Assist with monthly reporting by updating templates, inputting data, and performing quality checks
- Review creative assets to ensure accuracy, quality, and alignment with brand guidelines
- Coordinate feedback and revisions across internal teams, vendors, and customers
- Support tracking tag audits and quality checks to ensure campaign activity is measured correctly
- Flag issues or discrepancies and help coordinate resolution
- Communicate campaign updates and next steps with customers via phone and email
- Assist with day‑to‑day communications with advertising vendors and partners
- Partner closely with Customer Success Managers and internal teams to ensure smooth execution and aligned messaging
Skills
- 1–3 years of experience in customer support, media operations, digital marketing, advertising operations, or a related field
- Strong organizational and time management skills with exceptional attention to detail
- Comfort working with budgets, spreadsheets, and tracking documents
- Experience using project management or workflow tools to manage tasks and deadlines
- Clear written and verbal communication skills, including the ability to explain details simply
- Ability to collaborate effectively with internal teams and external partners
- A proactive mindset and willingness to learn new tools, platforms, and processes
Benefits
- Comprehensive medical coverage, with dental, vision and life insurance
- Competitive 401(k) plan with employer matching
- Unlimited flexible time off (FTO)
- World-class training that keeps you at the forefront of innovation
Company Overview