Customer Support – Bilingual, Spanish
Job Description:
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Maintain detailed and current knowledge of the company's products and services
- Handle customer inquiries and complaints
Requirements:
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Have a quiet place to work without noise or distractions
- Be a United States resident
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Pass Background Check
- Pass Drug Screening
- Bilingual in Spanish
- Desktop/Laptop with Windows 10 or higher
- USB Noise Canceling Headset
- Hardwired to Internet
- Smartphone
Benefits:
- Competitive pay (based on experience and performance)
- Semi-Monthly pay schedule — paid on the 13st and 27th of each month
- Flexible work-from-home environment
- Paid training and support
- Supportive and team-oriented work culture
- Opportunities for growth and advancement