Customer Support Manager (Spanish-speaking)
About Clearly Clearly's goal is to make mental health support accessible, reliable, and effective. We connect people with licensed psychologists and psychotherapists to help them reach their personal goals. We are a growing platform combining tech and empathy, and we need the right person to help us expand in Spain. The Role We are looking for a Customer Support Manager and help us deliver a high-quality mental health support experience across Spain. In this role, you will be the main point of contact for clients and therapists, ensuring fast, empathetic, and effective communication throughout the customer journey. You will play an important role in helping people access the right support while maintaining smooth operations and strong service quality.
What You Will Do
Monitor incoming applications, messages, and support requests Respond to client and therapist questions in chat in a timely manner Support leads through the journey from inquiry to session booking Maintain high-quality communication with both clients and therapists Help resolve payment-related questions and issues Manually match therapists with clients when needed Update client, application, and payment statuses in the CRM Identify recurring customer issues and suggest process improvements Help ensure a supportive, trustworthy, and professional experience for users in Spain What We Are Looking For Native or fluent Spanish and English (Conversational) Experience in a communication-heavy role Previous experience in customer support, customer service, operations, or administration Strong organizational and time management skills Ability to manage a high volume of requests efficiently Availability for around 40 working hours per week, depending on workload Strong empathy and customer-first mindset Interest in the mental health and wellbeing sector in Spain
What We Offer
Opportunity to work on a meaningful product in the mental health and wellbeing space in Spain Fully remote work with flexibility Work schedule aligned with Spanish time zone Supportive, collaborative, and mission-driven team Ability to influence customer experience and internal processes Competitive salary based on your experience and qualifications Paid vacation and sick leave according to company policy Professional growth opportunities in a growing digital health company