Data Analyst- Remote

About RightNow Media RightNow Media's mission is to work with the global church to inspire people to love others before self and Christ above all. We serve the global church by providing streaming video resources that inspire and equip people to disciple and love others at home, at work, at school, and in their communities. We value family, hard work, teams, and the power of stories. And we love the church. We are proud to say that we have been a Certified Best Christian Workplace by the Best Christian Workplaces Institute for the past 6 years. The Data Analyst helps RightNow Media turn data into trusted, consistent, and actionable insight across the organization. This role focuses on centralized reporting, metric definition, business analysis, and data quality. The Data Analyst partners with teams across the organization to understand key business questions, create reliable dashboards and reports, align metric definitions, and communicate findings clearly. This is more than a report-building role. The Data Analyst helps shape how reporting is defined, maintained, trusted, and used to support better decisions. Essential Duties and Responsibilities Reporting & Dashboard Ownership

• Build, improve, and maintain trusted dashboards and reports that provide clear visibility into key business performance areas
• Reduce reporting fragmentation by helping consolidate duplicate, conflicting, or outdated reports
• Treat reporting as a maintained product, with clear ownership, standards, documentation, and lifecycle management

Metric Definition & Alignment

• Define, document, and maintain core business metrics in partnership with stakeholders
• Ensure metric definitions are consistent across reports, dashboards, systems, and teams
• Identify and resolve discrepancies in how metrics are calculated, interpreted, or used

Business Analysis & Insight Delivery

• Analyze trends, patterns, anomalies, and performance drivers across business domains
• Translate business questions into structured analysis, reporting solutions, and practical recommendations
• Communicate findings clearly to both technical and non-technical audiences

Business Partnership

• Partner with teams across the organization to understand reporting needs, decision points, and business context
• Serve as a trusted analytical partner who helps stakeholders clarify the questions behind their data requests
• Balance responsiveness to stakeholder needs with consistency in reporting standards

Data Quality & Cross-System Alignment

• Validate data used in reporting to ensure accuracy, consistency, and reliability
• Identify gaps, inconsistencies, or quality issues in source systems that impact reporting
• Partner with Data Platform and Analytics Engineering to improve data structure, usability, and trust

Skills and Educational Requirements

• 3–5 years of experience in data analysis, business intelligence, analytics, or a related role
• Experience working with structured datasets, including combining, cleaning, summarizing, and validating data to support analysis and reporting
• Experience building dashboards or recurring reports in Tableau, Power BI, or similar tools
• Strong analytical thinking and ability to translate business questions into insights and recommendations
• Ability to communicate data clearly to technical and non-technical audiences
• High attention to detail and comfort working with ambiguity, imperfect data, and evolving business needs
• Bachelor’s degree in a related field, such as Analytics, Information Systems, Business, or similar, preferred

Preferred Qualifications

• Experience with SQL or similar data querying / transformation methods
• Familiarity with Snowflake or modern cloud data warehouses
• Experience working with business data such as CRM, marketing, sales, customer success
• Experience maintaining long-lived dashboards or documenting metric definitions, assumptions, and reporting logic
• Familiarity with data governance, data quality, or reporting standardization practices
• Experience using AI tools to support analysis, reporting, communication, or workflow efficiency

Organizational Relationship This position is part of the Data Analytics team within the broader Data Organization. Analysts partner with business teams across the organization while reporting centrally to Data to maintain consistent metric definitions, trusted reporting standards, and alignment across systems. The Data Analyst reports to the Director of Data Strategy & Management and works closely with Data Platform, Analytics Engineering, and business stakeholders across RightNow Media. Schedule Full-time, Monday through Friday Work Location Fully remote

• *Please note we will not consider applications for those working remotely in the following states:
• California
• Washington
• Colorado
• Connecticut
• Maine
• Maryland
• Massachusetts
• Minnesota
• New Jersey
• New York

We also will not consider international applications or requests for visa sponsorship.

Benefits

• Competitive salary
• Retirement plan plus employer matching
• Medical, life, and disability insurance plans
• Paid time off
• Paid holidays (including the week between Christmas & New Year)
• Conference and mission trip scholarships
• Family bonding leave