← all jobs

Director - Digital Integrated and Remote Operation Centers

Work from home Full-time role Hiring

Requisition ID: 98095 Job Category: Digital Location: Houston, TX, United States Hatch is seeking a highly motivated and accomplished Integrated and Remote Operation Centers (IROC) Senior Manager to join our Digital team in the USA. The IROC Senior Manager will report to the Digital Principal Mining & Metals USA and be responsible for:

  • Lead and deliver IROC related engagements predominantly in the USA.
  • Co-develop the broader IROC capability in the region,
  • Collaborate closely with the Global IROC solution team to Contribute to the overall strategy and direction for the development of the IROC offering(s).

Functional Tasks: This role will form part of the Digital USA Delivery Team. The specific functional tasks will include:

  • Actively deliver IROC related engagements by providing domain expertise. Whether that be through client engagement, development of project artefacts, review of deliverables or coaching of the project team.
  • Coach and develop people in the region, imparting your IROC domain expertise to build a local team who is knowledgeable in IROC concepts and best practice.
  • Pursue, nurture and leverage key internal relationships critical for the practice's success. Evangelize relentlessly.
  • Collaborate with the global IROC solution team to shape the development of repeatable offerings that are relevant to the region.
  • Champion the global IROC offerings in the region to ensure that they are leveraged for client engagements, providing feedback and continuous improvement inputs.
  • Collaborate with technical and delivery teams to ensure consistency of approach
  • Remain abreast of the industry, competitors and technology trends and align our services to market needs. Consider alliances, investment opportunities and acquisitions to improve market position and grow revenue.
  • Establish Hatch's eminence in the market through delivery of conference presentations, participation in industry forums, publication of white papers and other thought leadership articles.

Experience and skills important for the role:

  • 15+ years of management consulting or relevant industry and domain experience
  • Have had senior roles in either the implementation or operation of IROCs in the mining, metals, or energy industries.
  • Deep knowledge of how a wholistic design approach (across people, process, technology, and facilities) can be best applied to deliver maximum value to our clients.
  • Bachelor's degree in Engineering, Finance or Business, or an equivalent combination of education and professional experience, an MBA or equivalent postgraduate degree is advantageous
  • Be able to articulate a vision for the next generation of digitally enabled IROCs and the associated value proposition for our clients.
  • Strong initiative, eagerness to break new ground and create opportunities for others.
  • Be able to positively influence by possessing the skills and abilities necessary to facilitate team building, client relations, negotiation, decision making and creative problem solving.
  • Be known in the market as a thought leader who is driving industry trends related to integrated and remote operations.
  • An innovative and results oriented person who thrives in a complex and fast-paced work environment.
  • Strong communicator with the ability to interact professionally and considerately with client(s), gaining co-operation and respect.
  • Excellent verbal and written communication skills with proven ability to present concepts, ideas, and insights to the project team and clients.
  • Embracing an entrepreneurial spirit and comfort working within a rapidly changing environment.
  • Ability to solve complex functional/process issues which cross organizational boundaries; ability to liaise and negotiate.
  • Undertake North America travel to client/project sites as required.

Why join us?

  • Work with great people to make a difference
  • Collaborate on exciting projects to develop innovative solutions
  • Top employer

What we offer you?

  • Flexible work environment
  • Long term career development
  • Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

More open positions

US Domestic Regional Growth Director - Remote

Work from home Full-time role

Growth Marketer / Fractional CMO for Public Safety SaaS (Fire Service • Performance & Risk)

Work from home Full-time role

Field Operations Manager | East Territory (Virginia, North Carolina, South Carolina, or Georgia)

Work from home Full-time role

Supply Chain Specialist

Work from home Full-time role

Senior Manager, Logistics

Work from home Full-time role

Remote Data Entry Specialist – Precision Data Management & Reporting for careerzynith E‑Commerce Operations

Work from home Full-time role

[Remote] Brokasure Data & Reporting Analyst / Business Systems Analyst with Insurance Domain expertise,

Work from home Full-time role

Part‑Time Remote Customer Service Care Representative (CCR) – Data Entry & Administrative Support – Flexible Hours – Ohio (Work‑From‑Home)

Work from home Full-time role

Licensed Insurance Sales Representative (remote)- State Farm Insurance

Work from home Full-time role

Learning Specialist (Japanese) - careerzynith Business Customer Service

Work from home Full-time role

(Online Remote jobs) Southwest Airlines Remote Jobs $24 (No Experience)

Work from home Full-time role

Pre Registration Coordinator

Work from home Full-time role

Clinical AI Fellow – Nurses & Nurse Practitioners | $70–$95/hr | Remote

Work from home Full-time role

Experienced Remote Data Entry Specialist – Full-Time, Part-Time, and Flexible Work Arrangements Available for Detail-Oriented Individuals with a Passion for Data Management

Work from home Full-time role

Experienced Full Stack Data Entry Specialist – Remote CVS Operations

Work from home Full-time role

Discharge Care Management Nurse RN - Remote in Missouri

Work from home Full-time role

[Remote] Auditor/Investigator I

Work from home Full-time role

Mid-Level Support Analyst II

Work from home Full-time role

Occupational Therapy Remote - Delaware

Work from home Full-time role

Content Moderator (Work from Home)

Work from home Full-time role

Customer Service Representative – Passenger Experience & Support Specialist for careerzynith Airline

Work from home Full-time role