Director, Partner Success - Aviation

Who We Are Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. Who You Are Metropolis is seeking aDirector, Partner Success - Aviation to serve as the "General Manager" of the post-launch relationship for our most prestigious, technology-enabled airport partners. In this role, you will ensure that the Metropolis Vision platform and our comprehensive suite of airport technology products—including reservations, pricing, biometrics, Bags, and ground transportation solutions—are deeply integrated into each airport’s financial, operational, and commercial ecosystem. By partnering with airport executives, CFOs, and internal product teams, you will drive revenue growth, manage ecosystem expansion into multimodal mobility hubs, and guarantee 100% audit-ready financial transparency. What You’ll Do

• Serve as the "General Manager" of the post-launch relationship for Metropolis’ most prestigious, technology-enabled airport partners
• Ensure the Metropolis Vision platform and comprehensive suite of airport technology products are deeply integrated into each airport’s financial, operational, and commercial ecosystem
• Act as primary tech and commercial advisor for airport executives and stakeholders
• Lead MBRs and QBRs to align the Metropolis roadmap with airport capital, passenger, and digital strategies
• Identify and execute opportunities to expand the Metropolis footprint within existing airport accounts
• Drive upsell and cross-sell initiatives across TNC lot management, valet automation, employee parking, Bags, reservations, digital identity, and security products
• Act as the high-level liaison between client leadership and Metropolis Product, Engineering, and Technical Operations teams
• Translate and prioritize complex client needs into product features, ensuring compliance with non-negotiable airport requirements like audit compliance, revenue reconciliation, and CRM/marketing tool integrations
• Partner with the New Mobility team to transition traditional airports into multimodal mobility hubs and integrate next-generation systems into the core Vision platform
• Collaborate with airport CFOs and accounting departments to ensure seamless revenue reporting and guarantee 100% audit-ready financial transparency across all integrated platforms

What We’re Looking For

• 10+ years of progressive leadership experience within airports/aviation, airport technology, or major mobility platforms
• Demonstrate a deep understanding of airport procurement, RFP timelines, municipal processes, and the highly networked nature of the aviation industry
• Display a proven track record of success driving significant Gross Product Value (GPV) / Gross Profit (GP) uplift, improving CSAT, and navigating complex stakeholder environments
• Possess technical and financial literacy with the ability to speak fluently with engineers regarding API integrations and with CFOs regarding revenue and reporting stream architecture

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $150,000.00 USD to $175,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.