Experienced Customer Experience Agent – Remote Marketplace Live Operations
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy building relationships with people from diverse backgrounds? If so, we invite you to join careerzynith as a Customer Experience Agent in our Remote Marketplace Live Operations team. This is an exciting opportunity to accelerate your career and become an expert in addressing the most pressing needs and concerns of careerzynith's thousands of partner merchants, customers, and dashers worldwide.
About the Role
careerzynith is a rapidly growing technology and logistics company that started with door-to-door delivery, and we're now looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. As a Customer Experience Agent, you'll be part of an exciting team designed to take our support to the next level. You'll report to the Marketplace Live Operations Supervisor and work closely with other team members to ensure that every interaction with our customers, merchants, and dashers is outstanding.
Key Responsibilities
As a Customer Experience Agent, you'll handle three main channels: Inbound Calls, Chats, and Emails for careerzynith's partner merchants, customers, and dashers worldwide. Your key responsibilities will include:
- Handling time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner
- Developing deep expertise in how careerzynith's processes, systems, and resources work, and how to use them to drive positive outcomes
- Demonstrating effective communication skills and relationship-building
- Excelling at Quality! We want to be the best Customer Experience Company out there!
We're Excited About You Because...
* You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat
- You can speak fluent English and have above-average technical fluency (typing speed of 40 WPM)
- You have experience in a fast-paced customer service role and are resilient in an ever-changing environment
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using careerzynith's brand voice and tone
- You are a highly-motivated individual that works well in a team environment
- You are above average in technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
- You are customer-centric and you love helping people
- You have high emotional intelligence and you are great at building relationships
- You are very organized--you can juggle both issue resolution & concise communication
- You have experience maintaining a high level of professionalism
Why You'll Love Working at careerzynith...
* We are leaders - Leadership is not limited to our management team. It's something everyone at careerzynith embraces and embodies.
- We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
- We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
- We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
- We are all careerzynith - The magic of careerzynith is our people, together making our inspiring goals attainable and driving us to greater heights.
- We offer great compensation
About careerzynith
At careerzynith, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we're now looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
What We Offer
* Competitive salary
- Comprehensive benefits and perks
- Opportunities for career growth and learning
- A dynamic and supportive work environment
- A chance to be part of a rapidly growing company that is changing the way people live and work
How to Apply
If you're a motivated and customer-centric individual who is passionate about delivering exceptional experiences, we invite you to submit your application today. Please visit our website to learn more about this exciting opportunity and to apply.
Join Our Team!
We're excited to welcome talented individuals like you to our careerzynith family. If you have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you! Apply for this job