Experienced Customer Onboarding Representative – Hospitality Industry
Are you a customer-centric professional with a passion for onboarding new clients and driving revenue growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join careerzynith, a leading provider of outsourced B2B demand, sales, customer success, and revenue operations solutions, as a Customer Onboarding Representative for a top hospitality client.
About careerzynith
careerzynith is a global company with a 35-year history of generating revenue for innovative tech companies across the globe. We're passionate about cultivating career advancements for our people, supporting them through mentorship, leadership, and career-development programs. Our exceptional team is the cornerstone of our accomplishments, and we're proud to be named a top employer in our industry. With a presence in multiple countries, including the USA, India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we work together to drive innovation and success.
About the Customer Onboarding Representative Role
As a Customer Onboarding Representative, you will play a critical role in supporting new customers to get them live on our client's platform and benefiting from the service. Your responsibilities will include initiating contact with new customers and supporting them in their successful journey to more revenue via phone and video conference. You will work closely with our client's platform to ensure seamless integration and provide exceptional customer support.
Key Responsibilities:
* Onboard new, high-quality, and engaged customers in your assigned geography
- Maintain a strong understanding of technical integrations with software partners to provide adequate support to clients
- Maintain strong knowledge of our client's service offering, platform features, and benefits
- Develop and execute strategies to drive customer adoption and revenue growth
- Collaborate with cross-functional teams to ensure seamless customer onboarding and support
What We're Looking For:
* 1 year of experience in recruitment, account management, partner support, technical support, customer experience, customer care, customer success, or sales
- Language Experience - level C1 and above
- Proven track record of consistently exceeding goals and targets
- Online marketplace/SaaS platform experience a plus
- Proven track record of effectively managing a leads pipeline or book of business
- Proficiency in CRM software, specifically working with leads and opportunities
- Excellent communication and presentation skills, with the ability to engage with clients via phone, email, and video
- Strong quantitative skills and the ability to interpret and apply data to drive decision-making
- Exceptional time management and prioritization abilities
- Comfort working at both strategic and tactical levels in ambiguous environments
- Ability to work within tight deadlines, adapt to changing priorities, and balance short-term needs with long-term initiatives
What We Offer:
* Comprehensive VHI Health cover from day one
- Structured training & career development opportunities
- Education reimbursement
- Paid birthday leave
- Child/Dependent care reimbursement
- Personal Hardship Loan Program
- Mental health and 24/7 employee assistance program
- Bike To Work Scheme / Taxsaver Leap Card Scheme
- Top-performer and tenure awards
Compensation:
The pay for this position is a basic salary per annum of €38,000 with an additional variable bonus component of €6,000 per annum. Your recruiter will provide more detailed information during the interview process.
Why Join careerzynith?
* We're committed to our "We Care" value, which means we prioritize our employees' mental and physical well-being.
- We offer a dynamic and supportive work environment that fosters growth and development.
- We're a global company with a presence in multiple countries, offering opportunities for career advancement and cultural exchange.
- We're passionate about making a positive impact in our communities through our MarketStar Foundation.
How to Apply:
If you're a motivated and customer-centric professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job
Equal Employment Opportunity:
careerzynith is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at [email protected] for assistance. Apply for this job