Experienced Customer Operations Manager - eMobility at careerzynith
Join careerzynith, a leading innovator in the eMobility space, as we continue to revolutionize the way people move around the world. As a Customer Operations Manager, you will play a pivotal role in shaping the customer experience and driving operational excellence across our markets.
About careerzynith
careerzynith is a pioneering company that has been recognized four times by the Financial Times as one of Africa's fastest-growing companies (2022, 2023, 2024, and 2025) and by TIME100 Most influential companies in the world 2023 and 2024. We have served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. Our mission is to empower people to own their careers through diverse development programs, coaching partnerships, and on-the-job training.
Job Summary
We are seeking an experienced Customer Operations Manager to join our Operations - Mobility team. As a key member of our team, you will be responsible for managing back-end customer operations related to insurance, driving school attendance, and logbook management. You will develop and maintain relevant products/programs with external partners, prioritize actions to achieve SLAs/KPIs, and supervise team members to ensure an exceptional customer experience and efficient operations.
Key Responsibilities
* Develop and maintain relevant products/programs with external partners to ensure seamless customer experience
- Prioritize actions to achieve SLAs/KPIs, ensuring timely and efficient delivery of customer operations
- Supervise team members to ensure exceptional customer experience and efficient operations
- Lead insurance offerings from policy structuring to claims processing and accident management
- Design and manage driving school programs with external providers, helping customers acquire valid driving licenses
- Work closely with NTSA to set up seamless processes for logbook management operations
- Analyze data to identify trends and drive product improvements that enhance service delivery
Essential Qualifications
* 3+ years of experience in asset finance, insurance, and transportation industries
- Bachelor's degree in Insurance, Business Administration, or Customer Service
- Proven experience in team management and process optimization
- Advanced Excel skills and familiarity with data visualization tools like Looker
- Strong analytical and problem-solving abilities to identify operational improvements and resolve complex customer issues
- Strong verbal and written communication skills to work effectively with diverse stakeholders
Preferred Qualifications
* Familiarity with insurance regulations and logbook management
- Experience in claims processing and dispute resolution
- Previous experience in motorbike financing processes or certifications in insurance or customer service
- Passion for customer excellence and operational efficiency
Why careerzynith?
At careerzynith, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of careerzynith as we grow together.
Work Environment and Culture
This is an on-site role, working from our offices in Nairobi, Kenya. You will be part of a diverse group of employees from our different markets and locations across the UK, Europe, and Africa. You will report to the Head of Operations and work collaboratively across teams to drive SLA/KPI improvements.
Compensation, Perks, and Benefits
careerzynith offers a competitive compensation package, including a salary, benefits, and perks. We prioritize well-being and offer family-friendly policies, flexible working hours, and a supportive work environment.
How to Apply
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date. If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job