Experienced Customer Service Representative – Airport Location
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, diversity, and inclusion. We're now seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Eagle County Regional Airport location.
About careerzynith
careerzynith is a dynamic and forward-thinking organization that's revolutionizing the way people experience mobility. With a strong presence in North America, we're dedicated to providing unparalleled service, cutting-edge technology, and a commitment to sustainability. Our team is passionate about making a positive impact on our customers, employees, and the communities we serve.
Job Summary
As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, providing administrative support, and acting as a rental backup in a fast-paced airport location. You'll have the opportunity to gain knowledge and skills through local training and hands-on experience, ensuring you're equipped to provide top-notch service to our customers.
Key Responsibilities
* Provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.
- Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup.
- Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
- Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient processing.
- Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner, assisting customers as needed.
- Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
- May sell optional protection products, upgrades, fuel options, and other additional equipment to customers.
- Responsible for notifying management of any known vehicle problems and any required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
- Perform miscellaneous and backup duties as assigned.
Available Schedule
* Monday: 12:30 PM - 9:00 PM
- Tuesday: 12:30 PM - 9:00 PM
- Wednesday: 12:30 PM - 9:00 PM
- Thursday: 12:30 PM - 9:00 PM
- Friday: 12:30 PM - 9:00 PM
- Saturday: OFF
- Sunday: OFF
Benefits and Perks
* Competitive hourly rate up to $23.50
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401(k) with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development opportunities
- Bonus incentives
- Opportunities for career growth and advancement
Essential Qualifications
* Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol-related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months of customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights preferred
Preferred Qualifications
* Previous experience in a customer-facing role, preferably in the automotive or hospitality industry
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic computer skills and knowledge of Microsoft Office
What We Offer
At careerzynith, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. We offer a range of benefits and perks, including:
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Training and development programs to enhance your skills and knowledge
- A dynamic and diverse work environment that values creativity and innovation
- A commitment to sustainability and social responsibility
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer/Disability/Veterans
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity, equity, and inclusion. If you require accommodations during the application or interview process, please let us know. Apply for this job