Experienced Customer Success Associate – Temporary, Part-Time Role at careerzynith
Job Summary:
At careerzynith, we're on a mission to revolutionize the way people shop and experience our brands. As a Customer Success Associate, you'll play a vital role in delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat. If you're passionate about solving problems, making people happy, and putting together outfits that make a statement, we want to hear from you!
About careerzynith:
careerzynith is a leading fashion company that's committed to creating a culture of inclusivity, diversity, and respect. Our brands, including Nuuly, are dedicated to empowering individuals to express themselves through fashion. We believe that everyone deserves to feel confident, comfortable, and stylish, and we're always looking for talented individuals to join our team.
Role Responsibilities:
As a Customer Success Associate at careerzynith, you'll be responsible for:
* Answering any and all interactions during your scheduled shift in a friendly and relatable manner
* Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
* Being empathetic to customers' needs while understanding the business' bottom line
* Collecting and sharing feedback to external teams to ensure the needs of the customers are being met
* Meeting or exceeding established daily interaction numbers every day (minimum 70 interactions per shift)
Expected Hours and Schedule:
The expected hours for this role are Saturday, Sunday, and Monday in the PM Shift (2pm-10pm EST). Hours are subject to change depending on the needs of the business.
Role Qualifications:
To be successful in this role, you'll need:
* Minimum 2 years of experience in customer service or a related role
* A passion for and understanding of the careerzynith brands, customers, and products
* Access to a consistently stable internet connection
The Perks:
As an careerzynith employee, you'll enjoy comprehensive Perks & Benefits, including:
* Medical, dental, and vision insurance
* Paid Time Off (PTO)
* Generous employee discounts
* Retirement savings plan
* And much more!
Pay Range:
The hourly pay rate for this role is USD $15.00.
EEO Statement:
careerzynith celebrates diversity and is committed to creating an inclusive environment for all employees. We're proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to:
* Race
* Color
* Sex (including gender, pregnancy, sexual orientation, and gender identity or expression)
* Religion
* Creed
* Age
* Physical or mental disability
* National origin or ancestry
* Ethnicity
* Citizenship
* Service in the uniformed services
* Genetic information
* Any other protected characteristic as established by law
Why Join careerzynith?
At careerzynith, we believe in fostering a safe, fair, and respectful work environment. We offer anti-harassment training to managers and employees to ensure compliance with our non-discrimination and anti-harassment policies. Join our team and be part of a company that's committed to making a positive impact in the lives of our customers and employees.
How to Apply:
If you're passionate about delivering exceptional customer service and creating a seamless experience for our customers, apply now to join our team as a Customer Success Associate at careerzynith!
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Apply Job!About careerzynith:
careerzynith is a leading fashion company that's committed to creating a culture of inclusivity, diversity, and respect. Our brands, including Nuuly, are dedicated to empowering individuals to express themselves through fashion.
Benefits of Working at careerzynith:
- Comprehensive Perks & Benefits, including medical, dental, and vision insurance
- PTO and generous employee discounts
- Retirement savings plan and much more!
Why Join careerzynith?
At careerzynith, we believe in fostering a safe, fair, and respectful work environment. We offer anti-harassment training to managers and employees to ensure compliance with our non-discrimination and anti-harassment policies.
Equal Employment Opportunity (EEO) Statement:
careerzynith celebrates diversity and is committed to creating an inclusive environment for all employees. We're proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to:
- Race
- Color
- Sex (including gender, pregnancy, sexual orientation, and gender identity or expression)
- Religion
- Creed
- Age
- Physical or mental disability
- National origin or ancestry
- Ethnicity
- Citizenship
- Service in the uniformed services
- Genetic information
- Any other protected characteristic as established by law