Experienced Customer Success Manager – AI-Powered Hiring Solutions
At careerzynith, we're revolutionizing the way companies hire and manage their teams. With our cutting-edge AI Assistant for Recruiting, we're helping thousands of businesses around the world accelerate their recruiting workflows, reduce toil, and make hiring decisions with more precision. As a key member of our Customer Success team, you'll play a vital role in shaping the future of hiring and driving growth for our customers.
About careerzynith
careerzynith is a leading AI-powered hiring solutions company that's redefining the recruiting landscape. Founded by industry veterans with a passion for innovation, we're backed by top investors in the US and Europe and have been featured in Forbes, TechCrunch, and The Times. Our HQ is based in London, UK, with an office opening soon in San Francisco. We're a team of high-achievers who are immersed in our work, optimize for rate-of-learning, and communicate openly and transparently.
The Role
As an Experienced Customer Success Manager at careerzynith, you'll be the bridge between our customers, product, and sales teams. You'll drive AI adoption by scaling innovative hiring workflows with forward-thinking teams, take ownership of a high-leverage, high-visibility role at a leading AI startup, and shape the future of hiring by defining how AI transforms real-world recruitment processes.
Key Responsibilities
* Build strong relationships with customers by understanding their goals and driving success through strategic thinking and product expertise.
- Create and refine scalable playbooks that maximize customer value, drive retention and growth, and optimize customer onboarding and adoption.
- Analyze product usage and account health metrics to guide prioritization and outreach, and serve as a trusted advisor and AI thought leader by sharing best practices and helping customers unlock careerzynith's full potential.
- Advocate for customers internally by providing data-driven insights that shape our Product and Sales strategies.
- Collaborate with cross-functional teams to develop and implement customer success strategies that drive growth and retention.
You
We're looking for a highly motivated and experienced Customer Success Manager who has:
- 3+ years of experience in top-tier consulting or fast-paced, customer-facing roles at high-growth B2B startups.
- A strong academic foundation and analytical thinking.
- Proven ability to engage with both executive stakeholders and operational end users, understanding their different needs and success metrics.
- Strategic, data-driven, and relentlessly curious.
- A natural communicator who can distill complex ideas simply and clearly.
- Comfortable with ambiguity and excited by experimentation. Test, learn, adapt.
- Deeply aligned with our brand: intelligent, low-BS, authentic, and customer-obsessed.
- Sharp, systematic, resilient, and hungry to win.
What's in it for you
* Our first high-tough CS role – a phenomenal platform for accelerated career growth and high ownership.
- The opportunity to work at the intersection of customers, product, and AI making a real impact every day.
- Selling and supporting a beloved product in a category-defining space.
- Generous equity in a Series B startup that has grown 5x in the last year.
- Join a team that takes hiring seriously, these will be the best teammates you've ever had.
- All the benefits you expect, and more.
Why careerzynith?
* We're a team of innovators who are passionate about making a difference in the hiring landscape.
- We're committed to delivering exceptional customer experiences and driving growth for our customers.
- We offer a dynamic and supportive work environment that fosters collaboration, creativity, and continuous learning.
- We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that reflects these values.
How to apply
If you're a motivated and experienced Customer Success Manager who is passionate about AI-powered hiring solutions, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job