Experienced Customer Support Associate - East Coast (Remote) at careerzynith
Join careerzynith's vibrant Customer Operations team and become a vital part of empowering users to bring their ideas to life. As a Customer Support Associate, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.
About careerzynith
careerzynith is a design-driven platform that helps entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold.
Our Commitment
At careerzynith, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
The Role
As a Customer Support Associate, you will be responsible for providing exceptional support to our customers through live chat and email. You will be the first point of contact for our customers, resolving issues and answering questions in a timely and professional manner. You will also be responsible for staying up-to-date on new product features and improvements, identifying isolated customer experiences, and escalating important issues.
Key Responsibilities
* Respond to customer-submitted live chats and email in a timely manner
- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
- Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat
- Stay up-to-date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
- Work a 40-hour work week that spans weekends and holidays as our customers need us
Who We're Looking For
* Open availability to work a 40-hour work week that spans weekends and holidays as our customers need us
- 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
- Expertise with written communication and the ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the careerzynith platform
- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused
- Currently live in: Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Wisconsin
Benefits & Perks
* A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with careerzynith funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 20 weeks for parental leave and up to 12 weeks to care for an ill family member
- $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
Cash Compensation Range
$17.55 USD per hour The hourly rate for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay.
What You'll Get
* A dynamic and supportive work environment
- Opportunities for growth and development
- A comprehensive benefits package
- A competitive hourly rate
- A $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
How to Apply
If you're passionate about delivering exceptional customer support and want to be part of a vibrant and dynamic team, apply now! Please note that you must currently live in one of the following states to apply: Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Wisconsin.
Virtual Training
Your first two weeks at careerzynith will include mandatory virtual training from September 22 - October 03 remotely taking place in the Eastern Timezone. You must have a dedicated home office setup with a reliable and stable Wi-Fi connection.
Important Note
careerzynith will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.
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