Experienced Customer Support Representative-Remote (Military Spouses) – Delivering Exceptional Customer Experiences with careerzynith
Are you a motivated and customer-focused individual looking for a remote career opportunity that aligns with your values and goals? Do you want to join a global organization that prioritizes people-first culture, diversity, and inclusion? Look no further than careerzynith, a forward-thinking company that empowers its employees to make a meaningful impact.
About careerzynith
careerzynith is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. Our company culture is built on the principles of inclusivity, empathy, and collaboration, with a strong focus on employee growth and development. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
Join our diverse and dynamic team
As a remote Customer Support Representative at careerzynith, you'll be part of a global team of over 70 countries, where every member contributes to and supports each other's success and well-being. Our team is passionate about delivering outstanding customer experiences, and we're looking for talented individuals who share our commitment to excellence.
Career Growth and Personal Development
At careerzynith, we believe in investing in our employees' growth and development. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. With about 80% of our managers and leaders promoted from within, there's real career growth potential at careerzynith. Plus, our comprehensive benefits package includes:
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in various topics
- Health and wellness programs with trained partners
- Mentorship programs to support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
What You'll Do in This Role
As a Customer Support Representative working from home, you'll:
- Provide inbound and outbound customer support using a call flow guide
- Identify/develop opportunities to offer targeted company's products and services (i.e., upselling, cross-selling, lead generation (not cold calls), upgrades)
- Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs
- Order processing and monitoring
- Track, document, and retrieve information in databases
- Offer additional products and/or services with every interaction
- Deliver expert customer experiences...with a smile
Your Qualifications
To succeed in this role, you'll need:
- 1+ year of customer service experience
- 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
- Must be at least 24 years of age
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; a work computer will be provided after hire
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Why careerzynith?
At careerzynith, we champion our people and invest in their growth and development. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. If you're looking for a remote career opportunity that aligns with your values and goals, join our team today!
Apply Now
Ready to take the first step towards an exciting new career? Apply now to become a Customer Support Representative-Remote (Military Spouses) at careerzynith. Don't miss this opportunity to join a global organization that prioritizes people-first culture, diversity, and inclusion. We can't wait to welcome you to our team! Apply for this job