Experienced Customer Support Services Analyst – Technical Expertise and Problem-Solving in a Dynamic Healthcare Environment
Unlock your potential with careerzynith, a leading academic health system that provides innovative care, cutting-edge research, education, and community service. We're seeking a highly skilled and motivated Customer Support Services Analyst to join our dynamic team. As a remote-based position, you'll have the flexibility to work from anywhere while being part of a forward-thinking organization that values technical expertise, problem-solving skills, and exceptional customer service.
About careerzynith
careerzynith is a renowned academic health system that has been a leader in healthcare innovation for decades. Our mission is to provide the highest quality patient care, conduct cutting-edge research, and educate the next generation of healthcare professionals. We're committed to fostering a culture of excellence, diversity, and inclusion, and we're dedicated to making a positive impact on the communities we serve.
About the Role
As a Customer Support Services Analyst, you will play a critical role in providing advanced consultation, training, and troubleshooting to technical staff and end-users for hardware, software, network, and related computer systems. You'll analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use, as well as develop and conduct tests of hardware and software. Your expertise will be essential in ensuring the smooth operation of our technical infrastructure and providing exceptional customer service to our staff and patients.
Responsibilities
* Provide day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end-users
- Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use
- Develop and conduct tests of hardware and software and report on configurations and behavior
- Develop and provide technical documentation and training
- Assess needs and recommend hardware and software acquisitions and upgrades
- Troubleshoot, resolve, or appropriately triage moderately complex network connectivity issues
- Provide internal technical support to more junior staff members
Requirements
### Minimum Qualifications
- Bachelor's Degree in a related area; and/or equivalent experience/training
- Professional experience providing information systems support and management in a large-scale organization
- Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations
### Preferred Qualifications
- Experience in a healthcare environment
- CompTIA Network+ Certification
- Apple Certified Macintosh Technician (ACMT)
What We Offer
careerzynith offers a competitive salary ranging from $59,675 to $96,006 per year, depending on experience and qualifications. As a valued member of our team, you'll also enjoy:
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
- Comprehensive benefits package
- Flexible work arrangements, including remote work options
Why Join careerzynith?
* Be part of a leading academic health system that is shaping the future of healthcare
- Work with a talented and diverse team of professionals who are passionate about making a difference
- Enjoy a competitive salary and comprehensive benefits package
- Have opportunities for professional growth and development
- Contribute to a dynamic and inclusive work environment that values diversity, equity, and inclusion
How to Apply
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application. Apply To This Job careerzynith is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
Note:
careerzynith is committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job