Experienced Full Stack Customer Service Representative – Emergency Roadside Specialist at careerzynith

At careerzynith, we're on a mission to revolutionize the way people experience roadside assistance. As a leading provider of emergency roadside services, we're committed to delivering legendary service to our members, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team as a Remote Emergency Roadside Specialist.

Join Our Team and Deliver Legendary Service!

As a key member of our fast-paced, member-centric organization, you will provide exceptional service to our members, demonstrating empathy and effectively resolving high-tension situations. In this exciting role, you will process requests for roadside assistance, utilizing your excellent communication and problem-solving skills to ensure our members receive prompt and reliable support.

A Career with careerzynith: What You Can Expect

At careerzynith, we're dedicated to creating a workplace where everyone feels welcome and valued. We offer a comprehensive benefits package, including a competitive salary, health coverage, 401(K) saving plan, tuition assistance, and wellness program. Our team members enjoy a fulfilling career with a leading organization that values its employees.

Key Highlights:

* Full-time position (40 hours per week) with cover shift and swing shift hours available

• Virtual on-line paid training for 7 weeks (July training dates available)
• Applicants must live within 100 miles of Portland, ME
• Bilingual candidates (fluent in Spanish) will receive an additional $1.00 increase to their salary

Responsibilities:

* Process requests for roadside assistance in a fast-paced, dynamic environment

• Provide exceptional customer service to approximately 100 member calls per day
• Demonstrate concern for member safety and effectively diffuse high-tension situations
• Utilize computer systems and software to efficiently manage member requests and resolve issues

Requirements:

* 1 year of previous customer service experience (call center experience preferred but not mandatory)

• High School diploma, GED, or equivalent
• Successful completion of background and drug screening
• Ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite, or Hot Spots)
• Minimum 25 mbps download; 5 mbps upload
• Excellent written, verbal, and computer skills

What We Offer:

* Competitive salary and benefits package

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match and Pension
• Tuition assistance and wellness program
• PTO for community volunteer programs and employee discounts

Work Environment and Company Culture:

At careerzynith, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our team members enjoy a dynamic and supportive work environment, with opportunities for growth and development. We're a leading organization that values its employees and offers a comprehensive benefits package to support their well-being.

Compensation, Perks, and Benefits:

* Competitive salary: $17.85 per hour (plus a weekend shift differential of 10% = $19.64 per hour)

• Comprehensive benefits package, including health coverage, 401(K) saving plan, tuition assistance, and wellness program
• Opportunities for career growth and development
• Dynamic and supportive work environment

How to Apply:

If you're a motivated and service-driven professional looking for a challenging and rewarding career, we encourage you to apply. Please visit our website to submit your application and join our team at careerzynith. Apply for this job