Experienced Full Stack Travel Representative – Inbound Sales & Customer Service
Join careerzynith, a leading travel and leisure company, in shaping the future of vacation experiences! At careerzynith, we're passionate about putting the world on vacation, and we're looking for a skilled and motivated Remote Inbound Travel Representative, Sale & Customer Service to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional experiences for our valued customers. If you're passionate about travel, customer service, and sales, we encourage you to apply for this exciting opportunity.
About careerzynith
careerzynith is a global leader in the travel and leisure industry, with a portfolio of iconic brands that include Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club. Our mission is simple: to put the world on vacation. With over 245 vacation club resort locations across the globe, we're committed to innovation, growth, and exceptional customer experiences. Every day is a chance to learn something new and turn vacation inspiration into reality for millions of travelers worldwide.
The Role
As a Remote Inbound Travel Representative, you'll be responsible for providing exceptional customer service and sales support to our valued customers. You'll take inbound calls from existing owners who are excited to plan their dream vacations, and your role will be to make their experience unforgettable. As a subject matter expert on customer service and travel accommodations, you'll be responsible for booking car rentals, airfare, hotel reservations, cruises, and making recommendations based on our owner's interests.
Key Responsibilities:
* Provide exceptional customer service and sales support to our valued customers
- Take inbound calls from existing owners and make their experience unforgettable
- Book car rentals, airfare, hotel reservations, cruises, and make recommendations based on our owner's interests
- Build rapport with customers quickly, ask probing questions, and offer additional services to meet their travel needs
- Show intermediate level proficiency with travel software programs and systems such as Apollo, Sabre, or Worldspan
- Work well under pressure and be a strong multitasker
- Participate in training sessions and learn about our products and services
- Meet sales targets and provide regular feedback to management
What You'll Bring:
* High School Diploma or GED required
- Six months customer service and sales experience
- Six months travel experience preferred
- Ability to build rapport with customers quickly, ask probing questions, and offer additional services to meet their travel needs
- Intermediate level proficiency with travel software programs and systems such as Apollo, Sabre, or Worldspan
- Strong multitasking skills and ability to work well under pressure
- Availability to work between 11:00am - 10:00pm EST Mon-Fri, with some flexibility to work weekends and holidays
What We Offer:
* Competitive salary, commensurate with experience
- Flexible, hybrid remote arrangement for this position
- Opportunities for career growth and professional development
- Comprehensive health and welfare benefits, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, and more
- 401k with employer match (subject to eligibility requirements)
- Wellness program (subject to provider availability)
- Employee Assistance Program
- Wish day paid time to volunteer at an approved organization of your choice
- Opportunities to participate in company-sponsored events and activities
Work Environment and Company Culture:
At careerzynith, we're committed to creating an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
How to Apply:
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our team. Apply To This Job
Note:
careerzynith is an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying. Apply for this job