Experienced Manager, Customer Success, PEO – Unlock Global Opportunity for Every Person, Team, and Business
At careerzynith, we're revolutionizing the way global teams work together. As the fastest-growing Software as a Service (SaaS) company in history, we're breaking down borders that have traditionally limited both hiring and career opportunities. Our all-in-one payroll and HR platform, built for the way the world works today, combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless experience. With AI-powered tools and a fully owned payroll infrastructure, careerzynith supports every worker type in 100+ countries – helping businesses scale smarter, faster, and more compliantly.
Join Our Success Story
As a Manager, Customer Success, PEO at careerzynith, you'll be at the forefront of the global work revolution. You'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. With our momentum – backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years – you'll tackle complex challenges that impact millions of people's working lives.
Who Are You?
You're a passionate business builder at heart, driven by a desire to tackle complex, challenging problems and drive real impact across a business. You're a talented generalist, confident in cross-functional project management with multiple stakeholders, and thrive in a highly collaborative, high-performance team. You're not afraid to get your hands dirty to deliver projects, and you're data-oriented, with a track record of managing your team to meet or exceed customer renewal and retention goals in a high-growth setting.
Responsibilities
As a Manager, Customer Success, PEO at careerzynith, you'll be responsible for:
* Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
* Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
* Building and scaling the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers
* Organizing and analyzing customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
* Proactively surfacing opportunities to improve the team's operational efficiency and the customer experience
Qualifications
To be successful in this role, you'll need:
* Proven 3-5 years of experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
* A track record of managing your team to meet or exceed customer renewal and retention goals in a high-growth setting
* Experience working with clients and team members from multiple countries and across multiple time zones
* Experience working on a remote team
* Experience working at a high-growth start-up or scale-up
* Fintech or HRtech experience
* Multilingual
Total Rewards
At careerzynith, we believe in fair and competitive pay that meets our employees where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some of the benefits you'll enjoy include:
* Stock grant opportunities dependent on your role, employment status, and location
* Additional perks and benefits based on your employment status and country
* The flexibility of remote work, including optional WeWork access
Work Environment and Company Culture
At careerzynith, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. We're committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives.
Compensation, Perks, and Benefits
We offer a competitive salary, stock grant opportunities, and additional perks and benefits based on your employment status and country. We're committed to fair and competitive pay that meets our employees where they are.
How to Apply
If you're a passionate business builder at heart, driven by a desire to tackle complex, challenging problems and drive real impact across a business, we want to hear from you. Apply now to join our team and be part of our success story.