Experienced On Site Customer Service Representative – Remote Customer Support & Order Fulfillment
At careerzynith, we're committed to delivering exceptional customer experiences that exceed expectations. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We're seeking an experienced On Site Customer Service Representative to join our winning team and pave the way for a bright future.
Unleash Your Potential with careerzynith
As a global company with an extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You'll have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Join the careerzynith family and thrive in a culture that values your voice and ideas.
What We Have to Offer
* Competitive pay and benefits package, including 401K, medical, dental, and vision care
- Paid vacation/holidays/sick time, with 10 days of vacation in the first year
- Extensive product and on-the-job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle, tools, and equipment provided to complete all jobs
- JCI Employee discount programs (The Loop by Perk Spot)
A Day in the Life of the On Site Customer Service Representative
As an On Site Customer Service Representative, you'll be responsible for ensuring seamless communication between the warehouse and the Customer Service team. Your key responsibilities will include:
- Order Processing:
+ Inputting orders in SAP (different order types) + Sending order confirmations to customers (confirming delivery dates based on ATP, partial delivery allowed, etc.) + Backorder monitoring and order management
- Maintenance of planned shipping days (delays, customer requests, etc.)
- Handling customer order cancellations (DOA)
- Monitoring call-off orders
- Handling non-conformities and complaints
- Issuing internal complaints and RMA if required (Salesforce/SAP)
- Sending customer receipt confirmation of complaint
- Follow-up and coordination on solution and corrective actions
- Informing customers about corrective actions or escalating/involving account managers
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)
- Enquiry handling
- Handling customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/Outside sales representatives
- Customer care
- Handling customer questions effectively and in a service-oriented manner
- Follow-up on actions requested in sales representatives' call reports
- Informing customers about changed delivery times and equivalent products
- Filing & miscellaneous
- Case management in Salesforce
- Support debtor control on collecting accounts receivable
- Keeping customer details and price agreements up-to-date
- Collecting, sharing, and documenting leads, projects, competitor details
What We're Looking For
* Customer-oriented experience with a focus on details
- PC skills – MS office
- Communication and interpersonal skills
- Problem-solving
- Experience in international calls
- SAP (desirable)
Why careerzynith?
* careerzynith is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Join the careerzynith Team Today!
If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job