Experienced Part-Time Remote LiveChat Agent - Marketing
Join careerzynith's dynamic team and embark on a rewarding career journey as a LiveChat Agent - Marketing! Are you a highly motivated and customer-focused individual with a passion for marketing and communication? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to apply for the exciting opportunity to join careerzynith's Marketing team as a Part-Time Remote LiveChat Agent.
About careerzynith
careerzynith is a leading provider of innovative solutions in the modular construction industry. With a strong commitment to customer satisfaction and a people-first approach, we strive to create a better way for our customers and employees alike. Our values-driven culture is built on a foundation of collaboration, safety, and accountability, and we're proud to be a top-performing company in our industry.
The Role
As a Part-Time Remote LiveChat Agent - Marketing, you will play a critical role in connecting with website visitors, qualifying leads, and driving business growth. You will be the first point of contact for new leads, providing exceptional customer service and support through live chat. Your expertise will help us to validate and prequalify leads, ensuring that our sales team has the best possible opportunities to succeed.
Key Responsibilities:
* Real-time live chat with customers who are visiting our websites
- Enter marketing qualified leads into Salesforce.com
- Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
- Become an expert in the live chat platform
- Develop a deep understanding of our products and services
- Stay informed on careerzynith's product features, promotions, and FAQs
- Create canned responses and enhance tagging system in live chat platform
- Enhance training and best practices documentation
- Develop and communicate ideas for improvement in our customer journey
- Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
- Collaborate with sales team and key marketing team members, related to leads and live chat
- Perform other assigned tasks
Qualifications:
* Commercial modular construction industry experience preferred
- Live chat, B2B Telemarketing or sales experience is preferred
- Salesforce.com experience preferred
- Excellent verbal and written communication skills
- Keen ability to multitask and prioritize
- Organized with attention to detail
- Customer service oriented
- Empathy and patience in dealing with various customer inquiries
- Self-motivated and self-starter with strong work ethic and integrity
- Tactful and inquisitive
- Proficient in MS Office
- Minimum accurate typing speed of 50 wpm
- Must comply with all company employment policies
- Travel requirement will be limited, but may be up to 10%
What We Offer:
* Competitive base salary commensurate with experience and industry standards
- Full benefit package including health plan, 401K, paid vacation, education reimbursement
- Opportunity to work with a dynamic and innovative company
- Collaborative and supportive work environment
- Professional development and growth opportunities
- Flexible work arrangements, including remote work options
Why Join careerzynith?
At careerzynith, we're committed to creating a better way for our customers and employees alike. We believe in the importance of diversity, equity, and inclusion, and we're proud to be an equal opportunity employer. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you're a motivated and customer-focused individual with a passion for marketing and communication, we invite you to join our team and embark on a rewarding career journey.
How to Apply:
If you're ready to take the next step in your career and join careerzynith's dynamic team, please submit your application through our website. We can't wait to hear from you!
Take the Next Step:
Are you ready to join careerzynith's team and embark on a rewarding career journey? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job