Experienced Senior Manager, Customer Success – Commercial Real Estate Insurance
At careerzynith, we're revolutionizing the commercial real estate insurance industry with innovative technology and a customer-centric approach. As a leading insurance technology company, we specialize in commercial real estate and are rapidly expanding our suite of services to bring traditional commercial insurance to the digital age. Our mission is to make insurance products more accessible, faster, and cheaper for commercial real estate owners. We're on an aggressive growth trajectory, and our Commercial team is growing rapidly. We're seeking an experienced Senior Manager, Customer Success to join our team and play a pivotal role in shaping the future of our CS function. This is a new and key leadership position reporting to the Chief Revenue Officer, with a direct impact on revenue and customer satisfaction.
About The Role
As a Senior Manager, Customer Success, you'll be responsible for leading a high-impact team of Account Managers to exceed revenue and customer success goals. You'll own and achieve revenue targets tied to growth from existing customer accounts through upsell, cross-sell, and increased program adoption. You'll also build strategies and processes to help customers maximize the value of careerzynith insurance solutions by analyzing customer performance and engagement data.
Key Responsibilities:
* Run a high-impact team: Lead, coach, and develop a team of Account Managers to exceed revenue and customer success goals. Hire, onboard, and ramp new team members as needed.
- Drive Revenue: Own and achieve revenue targets tied to growth from existing customer accounts through upsell, cross-sell, and increased program adoption.
- Build strategies and processes: Help customers maximize the value of careerzynith insurance solutions by analyzing customer performance and engagement data.
- Collaborate internally: Work closely with Sales, Product, and Marketing, and RevOps to align customer success initiatives with company growth objectives.
- Design and implement systems: Develop account plans and success playbooks that drive revenue and ensure customer satisfaction.
- Support customers: Serve as a customer-facing senior point of escalation for key accounts.
About You
We're looking for someone with a heavy sales focus, excited to carry a revenue target and consistently exceed team quotas. You'll bring the following skills and strengths:
- 5+ years of direct experience in Customer Success, Account Management, and/or Sales, ideally in insurance, insurtech, or a related field
- 2+ years experience managing individual contributors with stats that show your excellent leadership, coaching, and team development skills
- Strong track record of driving revenue growth from existing customer bases (upsell, cross-sell, renewals)
- Data-driven mindset with experience using Salesforce, Gong, and other CS tools
- Strong communication and relationship-building skills with both internal teams and customers
- Interest and experience in insurance and/or commercial real estate
- Ability to successfully work and lead teams remotely or, if based in the Austin area, a willingness to be in the downtown office on a hybrid schedule
Why careerzynith?
* The tech: Our prospects convert fast because we're solving real problems and delivering serious value to commercial real estate owners.
- The team: We're a team of seasoned pros and sharp operators who know how to move fast and build smart. High standards, low ego.
- The stability: We're well-funded, growing fast, and we make sure our team shares in that success with competitive pay and equity.
- The employee experience: We also offer unlimited PTO, full health benefits, flexible work setups, and the kind of culture where people want to show up to do their best work.
What We Offer
* Competitive salary and equity package
- Unlimited PTO and flexible work arrangements
- Full health benefits and wellness programs
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply
If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.
Note
Employment at careerzynith is contingent upon a satisfactory verification of a general and criminal background check. We're an equal opportunities employer and welcome applications from diverse candidates. Apply for this job