Experienced Service Desk Specialist & Live Chat Agent – Mobile Application Support & Customer Experience
Unlock a Rewarding Career Opportunity at careerzynith, where you'll play a vital role in ensuring the seamless operation of our innovative mobile applications. This hybrid position offers the perfect blend of remote work and collaboration in our dynamic Denver, CO office, with a competitive salary and a forward-thinking work environment.
About careerzynith
careerzynith is a leading provider of cutting-edge mobile applications, empowering users to navigate and interact with our innovative solutions. Our mission is to deliver exceptional user experiences, and we're seeking a highly skilled and passionate individual to join our team as a Service Desk Specialist and Live Chat Agent. In this role, you'll be part of a collaborative and fast-paced environment, working closely with our development team to ensure the seamless operation of our mobile applications.
Key Responsibilities
As a Service Desk Specialist and Live Chat Agent, you will be responsible for:
- Delivering Tier I support and customer assistance for our mobile applications, providing top-notch support to our users through live chat tools and adhering to our standard operating procedures.
- Troubleshooting, reproducing, reporting, and resolving issues on both iOS and Android operating systems, utilizing your technical expertise to resolve complex problems.
- Installing software on supported devices, following established procedures and methods to ensure a seamless user experience.
- Utilizing Incident Management procedures to enter tickets into our tracking system, ensuring that issues are properly documented and resolved in a timely manner.
Essential Qualifications
To be successful in this role, you'll need:
- At least one year of professional experience in a related field, such as mobile application support, customer service, or technical support.
- OR an Associate's degree in a relevant field, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Jira experience, with a strong understanding of project management and issue tracking.
- ITIL Certification, demonstrating your expertise in IT service management.
- Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement.
- Government work experience, with a strong understanding of government regulations and compliance.
- Familiarity with Apple and Google Play Store, with a strong understanding of mobile application development and deployment.
- Knowledge of diagnostic tools and a diverse range of mobile device makes and models, with a strong understanding of troubleshooting and repair.
Work Schedule & Location
* Training: Monday - Friday, 9AM - 6PM (3 weeks)
- Permanent schedule: Tuesday - Saturday, 9AM - 6PM
- Location: Denver, CO/REMOTE (must be a resident of Colorado)
Duration & Benefits
* Duration: 8+ months
- Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for career growth and professional development, with a strong focus on employee training and education.
- Collaborative and dynamic work environment, with a strong emphasis on teamwork and communication.
Why Join careerzynith?
At careerzynith, we're passionate about delivering exceptional user experiences and empowering our users to navigate and interact with our innovative solutions. We're committed to creating a collaborative and dynamic work environment, with a strong focus on employee training and education. If you're a highly skilled and passionate individual who is looking for a rewarding new role, we encourage you to apply.
How to Apply
Don't miss this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. To apply, please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job