Experienced Technical Support / Customer Service Representative - Remote (Night Shift) at careerzynith

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join careerzynith as a Technical Support / Customer Service Representative - Remote (Night Shift). As a key member of our team, you will play a vital role in providing top-notch support to our customers, resolving technical issues, and exceeding their expectations.

A Career Powered by You

At careerzynith, we're not just looking for talented individuals; we're seeking game-changers who share our passion for innovation, customer satisfaction, and community involvement. As a remote Technical Support / Customer Service Representative, you'll join a diverse team of experts from around the world, united by a common goal: to deliver exceptional customer experiences that drive business growth and customer loyalty.

Career Growth and Personal Development

We believe in empowering our team members to reach their full potential. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you grow both personally and professionally. With careerzynith, you'll have the opportunity to develop new skills, take on new challenges, and advance your career in a supportive and inclusive environment.

What You'll Do in This Role

As a Technical Support / Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's In It For You

As a valued member of our team, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Join the careerzynith Team

If you're ready to take your career to the next level and join a team of passionate professionals who share your values, apply now! We can't wait to hear from you and discuss how you can become a vital part of our success story.

Location:

* USA, OH, Work-at-Home

Language Requirements:

* English

Time Type:

* Full time

Physical & Mental Requirements:

* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Equal Opportunity Employer:

careerzynith is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

Apply Now:

Ready to take the next step in your career journey? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job