Freelance User Researchers
Job Description:
- Support our Experience Department on upcoming B2B website and digital experience projects
- Deliver research that shapes decisions to help teams and clients understand users
- Reduce risk and make confident experience choices
- Work across a mix of B2B projects including website rebuilds, UX audits, user testing, and CRO research
- Provide retainer-based research support and mini audits
- Synthesize research into actionable insights
Requirements:
- Experienced user researcher with a strong track record delivering practical, insight-led research for B2B websites and digital experiences
- Experience conducting user interviews with buyers, decision-makers, and end users
- Ability to identify meaningful patterns around motivations, barriers, language, and trust
- Comfortable running website user testing across live sites, prototypes, and wireframes
- Experience conducting competitor analysis and UX heuristic reviews
- Understanding of CRO and optimisation in B2B contexts
- Highly skilled at synthesising research into clear outputs that designers, strategists, and clients can act on
- Effective communication skills
- Experience in agency environments
Benefits:
- Flexible working arrangements
- Professional development opportunities