Front Desk Patient Care Coordinator

About Us

At Lueur Aesthetics, we believe confidence is the essence of beauty. We blend science, artistry, and wellness to deliver natural, radiant results in a luxury environment. We are not just a med spa—we are an experience. We are seeking a Front Desk Patient Coordinator who embodies professionalism, warmth, and attention to detail to be the face of our practice. Position Overview The Front Desk Patient Coordinator plays a critical role in the daily success of our practice. This position serves as the first impression and primary point of contact for all patients and is responsible for creating a seamless, welcoming, and elevated patient experience. This role requires punctuality, reliability, and ownership, as you will be responsible for opening the office and setting the tone for the day. We are a fast-paced, growing medical aesthetics practice, so the ideal candidate thrives in a busy environment and enjoys being part of a team that is building and evolving together.

Key Responsibilities

Patient Experience & Professionalism

• Greet and assist patients in person, by phone, text, and email
• Deliver a consistently warm, polished, and professional experience
• Uphold Lueur Aesthetics’ luxury standards in communication and appearance
• Maintain strict HIPAA compliance and patient confidentiality

Office Opening & Daily Operations

• Open the office on time and prepare all patient-facing areas
• Ensure front desk, waiting area, and treatment spaces are clean and ready
• Power on and verify all systems (phones, EMR, computers, devices)
• Review daily schedules and coordinate with providers for smooth flow

Scheduling & EMR Management

• Schedule, confirm, and manage patient appointments accurately
• Complete intake forms, consents, and documentation in EMR
• Capture and upload before-and-after photos as needed
• Maintain accurate, organized, and confidential patient records

Administrative & Operational Support

• Maintain an organized, efficient front desk environment
• Assist with inventory tracking and supply coordination
• Support marketing efforts (email/text campaigns, promotions)
• Communicate clearly with providers and team members

Practice Growth & Patient Education

• Educate patients on services, skincare, memberships, and promotions
• Support a smooth experience during busy clinic hours
• Adapt quickly in a fast-paced, growing practice

What We’re Looking For

• Strong communication and customer service skills
• Highly organized with strong attention to detail
• Ability to multitask and stay calm under pressure
• Dependable, punctual, and proactive
• A positive, team-oriented mindset with a desire to grow with the practice

Preferred Qualifications

• Experience in a medical spa, aesthetics, or healthcare setting (strongly preferred)
• Experience working in a fast-paced environment
• Familiarity with EMR systems (Aesthetic Record experience is a plus)
• Sales or patient conversion experience preferred

Performance Expectations

• Arrive on time for every shift (opening shifts are critical)
• Maintain professionalism and accountability at all times
• Work efficiently, accurately, and independently
• Communicate proactively with leadership and team
• Represent Lueur Aesthetics with positivity and integrity

Why Join Lueur Aesthetics ✨ Luxury, team-oriented environment ✨ Growth opportunities in a rapidly expanding practice ✨ Be part of a brand focused on confidence, beauty, and empowerment ✨ Work alongside a team that supports each other and grows together Schedule & Compensation

• Full-time / Part-time (flexible based on candidate)
• Competitive hourly pay + potential performance incentives

How to Apply

Please submit your resume along with a brief note on why you would be a great fit for Lueur Aesthetics. Pay: $17.00 - $20.00 per hour

Benefits

• Employee discount
• Free parking
• On-the-job training
• Tuition reimbursement
• Work from home

Work Location: In person