Functional Business Analyst

Retail Merchandise Financial Planning | Contract | Remote / Hybrid (ET) About CapNexus CapNexus is a specialized technology consulting firm connecting high-caliber consultants with leading retail and consumer brands. We place experienced professionals in implementation, transformation, and planning engagements where domain expertise drives measurable impact.

About the Role

Our client, a major retail organization headquartered in New York City, is in the midst of a Merchandise Financial Planning (MFP) platform implementation. We are seeking a Functional Business Analyst to serve as the critical bridge between the business and the implementation team. The right candidate brings deep retail planning knowledge, a consultative mindset, and the ability to guide end users through process change, UAT, and training.

Key Responsibilities

• Partner with business stakeholders to document, validate, and refine MFP business processes and workflows.
• Lead and facilitate User Acceptance Testing (UAT): write test scripts, coordinate testing sessions, track defects, and drive resolution.
• Develop and deliver end-user training materials including job aids, quick reference guides, and instructor-led training sessions.
• Create and maintain use cases, business requirements documentation, and functional specifications aligned with the MFP implementation.
• Act as a subject-matter resource to end users during go-live and hypercare periods, answering functional questions and escalating issues appropriately.
• Collaborate closely with technical consultants and vendors to translate business needs into system configuration requirements.
• Support change management activities including stakeholder communication, impact assessments, and readiness reviews.
• Facilitate working sessions and workshops with planning, merchandising, and finance teams to gather requirements and validate solution design.
• Assist with data validation and reconciliation to ensure planning outputs align with business expectations.
• Contribute to future-phase demand forecasting implementation as the engagement progresses (Board / Tulio).

Must-Have Qualifications

• Hands-on experience with Merchandise Financial Planning (MFP): understands the end-to-end process including seasonal planning, open-to-buy, margin planning, and inventory targets.
• Strong background in retail planning or retail operations — the client explicitly values industry knowledge over tool knowledge.
• Demonstrated experience supporting or leading UAT in a retail systems implementation context.
• Ability to develop clear, user-friendly training content and facilitate training sessions for non-technical retail business users.
• Proven experience writing use cases, business requirements, and functional documentation.
• Client-facing communication skills — comfortable presenting to planners, merchants, and finance leadership.
• Comfortable working in a hybrid or remote model aligned to Eastern Time business hours.

Nice-to-Have

Qualifications

• Experience with Board or Tulio (CPM/planning platforms).
• Know of / familiarity with demand forecasting, inventory planning, or supply chain planning for retail. MFP and Demand Forecasting will be integrated.
• Prior consulting or staff augmentation experience in a client-delivery environment.
• Experience with Agile/iterative delivery methods.

What Success Looks Like in This Role

• Business users feel supported and confident in the new MFP system by go-live.
• UAT cycles are completed on schedule with defects properly documented and resolved.
• Training materials are clear, concise, and immediately usable by retail planners.
• The client views this consultant as a trusted advisor — someone who speaks the language of retail planning, not just technology.

We Offer

Job Type: 1099, Hybrid (ET) Benefits:

• Competitive salary based on experience
• Work Location: Remote (mostly)

Capnexus is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive and safe environment for all employees. Experience comes in many forms, and we’re dedicated to adding new perspectives to the team. We encourage you to apply even if your experience doesn’t perfectly align with what we have listed. We look forward to hearing from you. No Agencies Please!