Global Operations Manager

Reporting to: CFO Direct reports: Supply Chain Coordinator, (to be hired) Project Manager Work Location: Global role (based in Tanzania or Kenya, with regular travel within Sub-Saharan Africa (20%)) Salary range: Tzs 6M - 10M (or comparable based on living location) Job Summary Help scale a life-saving medical technology across Africa. We are looking for a Global Operations Manager who will build and run the operational backbone that enables the IMPALA system to be implemented and supported reliably across countries. This role combines strategic system design with pragmatic execution. You will design operational frameworks, manage suppliers and partners, oversee the operational planning and global supply chain, and ensure that country teams have the capacity and tools needed to implement IMPALA successfully. The Operations Manager ensures that processes, partnerships, and logistics are structured to support sustainable scale. You will work closely with Country Managers, the service team, distributors and leadership to translate expansion plans into operational systems that work in practice. The role requires strong systems thinking, operational leadership and is intended for someone who enjoys building systems and aligns the planning in a growing organization. About GOAL 3 GOAL 3 is a social enterprise committed to improving healthcare in low-resource settings. Our name refers to Sustainable Development Goal 3: ensuring healthy lives and promoting well-being for all. Through the IMPALA monitoring system, a ward-wide patient monitoring and decision-support system, we help health workers detect clinical deterioration earlier and make better clinical decisions. As we scale across multiple countries in Africa, we are building the operational infrastructure needed to support reliable and sustainable expansion. Key Responsibilities 1. Supplier & Partner Management Build and maintain strong operational relationships with manufacturers, suppliers, distributors and service partners.

• Manage operational relationships with key suppliers and technology partners.
• Establish governance structures for monitoring partner performance.
• Maintain Service Level Agreements (SLAs) with manufacturers and technology providers.
• Develop frameworks for selecting, contracting, and reviewing distributors and service partners.
• Support contract negotiations, renewals, and performance reviews in collaboration with Country Managers and leadership.

2. Operational Planning & Coordination Maintain global oversight of operational capacity and ensure alignment between expansion plans and operational readiness.

• Coordinate operational planning and capacity with Country Managers.
• Monitor service delivery capacity across countries.
• Support operational readiness for expansion into new countries.
• Oversee cross-country operational projects and risk mitigation.
• Provide operational insights to support management decision-making.
• Translate rollout plans into operational capacity requirements.

3. Supply Chain & Logistics Ensure the operational supply chain supports reliable deployment of IMPALA systems across countries.

• Oversee purchasing and order management processes.
• Manage the global logistics framework for shipping, clearance, and distribution.
• Maintain inventory planning and replenishment strategies.
• Coordinate warehousing and distribution structures across countries.
• Ensure alignment between supply chain planning and project implementation timelines.
• Lead continuous improvement of supply chain processes as deployments scale.

4. Regulatory & Compliance Support regulatory and compliance processes required for operating medical devices across multiple countries.

• Support medical device registration processes in operating countries.
• Coordinate operational aspects of post-market surveillance (PMS).
• Maintain oversight of regulatory and compliance requirements affecting operations.
• Ensure operational processes support regulatory compliance.

Qualifications

Essential:

• Master’s degree in Operations Management, Supply Chain, Biomedical Engineering, Healthcare Management, or a related field.
• 8+ years of experience in operations including supply chain and global program management, with 3+ years leading multi-country teams or programs.
• Demonstrate