HCV Program Supervisor
Job DetailsJob Location: CMHA - Cleveland, OH 44104-3101Position Type: Full TimeSalary Range: $70,000.00 - $80,000.00 Salary/yearQualificationsFor over 30 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. Our staff works diligently to meet the needs of our clients and to continuously grow and preserve affordable housing for our nation’s most vulnerable populations. CVR prides itself on providing extensive training, mentoring, and succession planning to its employees. CVR has made a significant impact on the community by assisting families in securing affordable housing. The CVR team is composed of CPAs, MBAs, attorneys, architects, engineers, urban planners, and housing professionals. We continue to expand, adding to our team across the nation. CVR has offices in Atlanta, Chicago, Milwaukee, New York, San Francisco and Tampa, to name a few. Now Hiring: HCV Program Supervisor Location: Remote Schedule: Full-Time | Remote| Monday–Friday, 8 AM–5 PM CST Status: Exempt Are you a dynamic leader who thrives in a mission-driven environment? Do you have a passion for public service, sharp organizational skills, and a deep understanding of the Housing Choice Voucher (HCV) Program? If so, CVR Associates wants to meet you. CVR Associates is looking for an HCV Program Supervisor to lead a team of Housing Specialists and support staff. In this role, you'll combine people management with program oversight—ensuring exceptional customer service, compliance with HUD regulations, and smooth day-to-day operations. It’s a leadership role with real impact. What You’ll Do
- Supervise and support HCV program staff, assigning caseloads and ensuring timely, accurate work
- Coach team members and provide hands-on training, especially in onboarding and policy updates
- Monitor performance and productivity using reporting tools and quality control reviews
- Troubleshoot complex cases, support escalations, and serve as a go-to resource for your team
- Oversee key functions like annual/interim recertification's, moves, HAP contracts, and lease enforcement
- Analyze reports, spot trends, and prepare regular updates for leadership
- Assist in implementing new policies and ensuring they’re understood across the team
- Maintain compliance with all relevant regulations and uphold the highest standards of service
What We’re Looking For
- A bachelor’s degree in business, public administration, social work, or a related field
- 3+ years of supervisory or management experience (HCV or affordable housing preferred)
- A working knowledge of HUD’s HCV Program, including HQS and rent calculation
- Comfort balancing a high-volume workload while keeping your team focused and supported
- Confidence communicating with clients, landlords, property owners, and internal partners
- Excellent organizational and time management skills—you know how to plan and pivot
- Strong analytical skills and attention to detail, especially when reviewing casework
- Proficiency in Microsoft Office and a knack for learning housing or case management systems
Bonus Points If You Have
- HCV Occupancy and Rent Calculation Certification (or can obtain within 6 months)
- Experience working with housing software like YARDI or Rent Café
- Familiarity with performance metrics, quality control audits, and compliance tracking
- A track record of fostering collaboration, inclusion, and team growth
Why CVR? At CVR Associates, you won’t just supervise a team—you’ll help shape the future of housing access at Cuyahoga Metropolitan Housing Authority. We believe in purpose-driven work, respectful leadership, and the power of public service. If you’re ready to lead with empathy, uphold excellence, and roll up your sleeves when needed, you’ll fit right in here. Ready to apply? Please complete your application fully. Applications will be reviewed as they come in—we’re excited to hear from you!