Hiring Now: Senior Product Designer, Customer Experience

Job Highlights:

• Compensation: a competitive salary
• Position: Senior Product Designer, Customer Experience
• Company: Workwarp
• Start Date: Immediate openings available
• Location: Remote

  At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success (hear it directly from our CEO, Tony Xu). Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer s back when something goes wrong. Our team is responsible for turning the most critical... customer pain points into delightful experiences. We re here to make consumers, merchants, and Dashers feel like DoorDash is with them every step of the way in their journeys. And we do that with design thinking, creativity and innovation. We strive to bring the heart and soul of DoorDash to fill the gaps in the overall user experience with delightful, unique, and memorable interactions.

About the Role

As part of the Customer Experience & Integrity (CXI) Design team (Support, Fraud, Trust & Safety, and Internal Tools), you will primarily focus on the customer-facing user experience. What sets this role apart from others is that you ll design across all sides of the marketplace - consumer, merchant, and Dasher! You ll need to go wide and deep into their journeys to build the world view of our marketplace, and look for ways to creatively solve their pain points. And solve them in ways that not only drive customer satisfaction but also move business metrics. This role requires you to not just push pixels but work collaboratively with cross-functional teams (research, product, engineering, analytics, and business) to help drive the vision and strategy. You re excited about this opportunity because you ll  Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions  Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs  Deliver and refine clear storytelling around product needs and opportunities  Create, collaborate, and refine flows, prototypes, and high-fidelity visuals  Design and ship high-quality product improvements We re excited about you because  You are a senior-level IC with 5+ years of work experience  You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)  You are passionate about leading product strategy and vision for new product areas  You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions  You value high quality well crafted visual design, and care about the details

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary. Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information. DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others. In addition to base salary, the compensation package for this role also includes opportunities for equity grants. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024. Please see the independent bias audit report covering our use of Covey here. California Pay Range: $152,000 $228,000 USD New York Pay Range: $152,000 $228,000 USD Washington Pay Range: $152,000 $228,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.